Manager - Risk Management presso American Express

Manager - Risk Management

Gurugram, HR, India(Hybrid)

Job Description

The Manager, 3PPP Due Diligence Operations role in India will oversee quality control, ensuring prospective and existing partners receive the appropriate level of due diligence and that operations meet regulatory standards.

Responsibilities

• Develop data-driven feedback loops from sample testing to improve operational processes and support compliance with regulatory standards.

• Partner with the DDO Frameworks and Tooling team to strengthen controls and drive process improvements through automation and GenAI.

• Facilitate the due diligence process for prospective partners, working closely with business development teams to ensure consistency and perform quality checks.

• Conduct accurate and timely due diligence refreshes for existing partners in line with the frequency defined by each partner’s risk level.

• Assess prospect and partner risk based on due diligence information provided and recommend risk mitigation actions as required.

• Coordinate with subject matter experts, including Compliance and Financial Crime teams, to ensure timely input from all relevant stakeholders.

• Engage proactively with partners to secure the appropriate documentation and ensure timely, accurate responses to follow-ups.

• Ensure partner communications are clear and concise, outlining exactly what is required, timelines, and the consequences of non-adherence; ensure internal communications to Partner Managers are equally clear.

Qualifications

• Experience improving processes and scaling operations through automation, GenAI, and analytics is preferred

• Strong analytical and problem-solving skills, with the ability to identify risk triggers and evaluate risk pillars effectively

• Experience in Risk and Remediation, Customer Due Diligence or Compliance within regulated financial services environments preferred

• Understanding of due diligence methodologies, industry guidelines such as FATF and JMLSG, and applicable regulatory frameworks

• Strong organizational, communication, and interpersonal skills

• Results-oriented and self-driven, with the ability to operate effectively in a fast-paced GMNS environment

• Strong communication and influencing skills, with experience creating PowerPoint presentations and explaining complex concepts clearly in writing and verbally

• Proactive, can-do attitude with the ability to work independently, with minimal supervision, and meet strict deadlines

• University Degree or equivalent

• Familiarity with tools like LexisNexis Bankers Almanac and Dow Jones

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Info

• Job Identification 26010231

• Job Category Risk

• Posting Date 06/30/2026, 04:27 PM

• Apply Before 07/07/2026, 06:30 PM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX Bldg No 5, Tower B & C, 11th Floor, Gurgaon, HR, 122002, IN(Hybrid)

• Career Area Operational Risk Management and Control Management

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