Field Account Representative presso Espresso Services Inc / Intermix Beverage

Description

Intermix Beverage has spent the last 30 years working with businesses of all sizes and types to make their coffee better. From coffee shops and restaurants to national chains and universities, our goal is to elevate beverage programs to the next level. In addition to the wide variety of specialty products we offer; we have a full training facility, service department, and parts department.

The Field Account Representative is a key role for quality assurance at Intermix. The goal is to maintain company standards by assessing coffee and espresso equipment at hospitality accounts including fine dining restaurants, hotels, country clubs, churches, and cafes. The Field Account Representative is responsible for product quality checks, calibration and maintenance on equipment, and providing a high level of customer care. 

Position Responsibilities

The essential functions include, but are not limited to the following:

• Conducts routine account site visits and utilizing FieldAware system to document notes, photos, and action items
• Daily debrief with manager on site findings and schedule
• Completes field-based Preventative Maintenance (PM) on equipment, which includes tasks like replacing water filters and changing standard parts
• Troubleshoots service issues as reported for equipment and ensures quality control of product based on company standards
• Oversees inventory and management of PM parts for vehicle stock
• Supports install team through detail preparation and in field placement of equipment 
• Performs account resets based on program’s needs, including deep cleaning, rebranding, and calibrating product
• Manages vehicle maintenance, including scheduling regular service and ensuring cleanliness
• Trains customers onsite of company’s best practices 

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED)
• One to two years in foodservice industry
• Interest in developing technical skills
• Valid driver's license with the ability to be insured as the role entails substantial driving time with a company vehicle

Preferred Qualifications (Knowledge, Skills, and Abilities)

• Time management
• Customer service skills
• Oral and written communication skills
• Troubleshooting skills
• Ability to be a team player

Benefits

• Starting pay range of $21-$24
• Medical & dental insurance
• Retirement account matching
• Vacation policy & paid holidays
• Company paid life insurance & long term disability
• Subsidized gym membership option
• Ongoing career development & training
• Educational assistance program 
• Discounts on products
• Thirty ($30) per pay period reimbursement for business related cell phone use