HR Global Services Analyst I presso The Nielsen Company

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

As a Global Services Analyst, you will be a vital pillar of our People Operations team. You aren’t just "processing paperwork"—you are the primary point of contact for our employees across the Americas, ensuring their experience from Day 1 to their final day is seamless, supportive, and professional.

This role is designed for a high-energy, detail-oriented professional who thrives on solving problems, managing complex workflows, and providing top-tier customer service to a diverse global workforce.

Key Responsibilities

• Exceptional Employee Support: Act as the first line of defense for employee inquiries. You will interpret and explain HR policies, procedures, and systems through our AskHR portal with clarity and empathy.

• Expert Ticket Management: Manage the lifecycle of HR inquiries via our ticketing system. You’ll ensure every "ticket" is treated as a person, documenting resolutions accurately and maintaining a high standard of responsiveness.

• Employee Lifecycle Administration: Own the administrative "behind-the-scenes" work that makes the employee experience possible:

  • Onboarding: Coordinating and supporting the logistics of welcoming new hires.

  • Offboarding: Managing exit procedures to ensure a smooth and respectful transition.

  • Ad-Hoc Projects: Providing administrative muscle for various HR initiatives and special projects.

• Documentation & Compliance: Maintain meticulous HR records. You’ll ensure all documentation is up-to-date, accurate, and compliant with internal standards to support flawless HR operations.

• Cross-Regional Communication: Bridge the gap across the Americas workforce, communicating effectively with team members from various cultures and backgrounds.

Qualifications

● Proven experience in an HR support or HR administrative role.
● Strong verbal and written communication skills.
● Fluency in English and Spanish (both written and verbal) is required to support our global
employee base.
● Excellent organizational skills and attention to detail.
● Proficiency with HR Information Systems (HRIS) and ticketing systems.

● Fluency in Portuguese (written and verbal) is a significant advantage.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.