The Business Support Coordinator plays a critical role in enabling operational alignment and execution across multiple brands within the healthcare ecosystem. This position is responsible for integrating disparate processes into unified workflows, providing cross-brand administrative support, and driving operational consistency through KPI development, performance tracking, and continuous process improvement. The role requires strong project management capability, exceptional attention to detail, and the ability to operate independently while collaborating with diverse internal stakeholders.
What You'll Do:
Support integration of multiple brands into standardized, unified operational processes and workflows
Partner with stakeholders across brands to document current processes, identify gaps, and implement aligned, scalable solutions that meet quality and regulatory standards in healthcare continuing education
Provide administrative and operational support to ensure continuity and consistent execution across brands
Coordinate schedules, documentation, deliverables, and task tracking for concurrent initiatives
Maintain accurate records, documentation, and reporting in designated systems
Collaborate with brand and functional leaders to identify best practices and define meaningful operational KPIs
Track, monitor, and report progress against KPIs and performance targets
Develop and execute corrective action plans when targets are missed
Identify operational bottlenecks, inefficiencies, and risks in existing workflows
Propose and help implement process improvements to boost efficiency, accuracy, and cycle time
Validate and monitor results after changes are rolled out
Manage multiple operational and administrative projects at once, meeting deadlines and delivering high-quality outcomes
Create and maintain project plans, timelines, and regular status updates
Proactively handle risks, dependencies, and competing priorities with minimal supervision
Support rollout of new processes and workflows across brands
Develop and deliver training materials and sessions to drive successful team adoption
Act as the go-to contact for process questions and continuous improvement feedback
Summarize progress, outcomes, and risks for leadership and cross-functional stakeholders
Prepare clear, concise reports and presentations on operational performance and project status
Maintain consistent communication across brands to ensure alignment and transparency
First 90 days focus
Audit and document current workflows for three primary brands
Build a centralized project tracking dashboard in Monday.com
Identify and prioritize the top three operational bottlenecks delaying program delivery
What You'll Need to Succeed:
Bachelor’s degree or equivalent professional experience in business administration, operations, healthcare, education, or a related field
Demonstrated project management experience in cross-functional or multi-brand environments
Proven track record of successfully managing multiple projects simultaneously and meeting deadlines
Exceptional attention to detail with a strong commitment to accuracy and quality
Strong collaboration and interpersonal skills; ability to work effectively with diverse teams
Comfort working independently, prioritizing well, and operating with minimal guidance
Excellent written and verbal communication skills
Proficiency with project management and collaboration tools (e.g., monday.com, Microsoft Office, SharePoint)
Experience working in healthcare, continuing education, or other regulated environments
Familiarity with KPI development, performance measurement, and continuous improvement methodologies (Lean, Six Sigma, etc.)
Prior involvement in process integration, operational transformation, or multi-brand standardization initiatives
Process-driven and analytical mindset
Strong organizational and time management skills
Change management and stakeholder engagement capabilities
High accountability and ownership of outcomes
Adaptability in a fast-paced, deadline-driven environment
Effective conflict resolution skills
Additional Information
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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