German Speaking Banking Support - Digital Bank | Work In Greece presso Mercier Consultancy
Mercier Consultancy · Germania · Remote
Description
Mercier Consultancy is thrilled to present an opportunity for a German Speaking Banking Support Specialist within a dynamic Digital Banking environment in Greece. If you are fluent in German and eager to contribute to the financial technology revolution, we want you on our team!
As a Banking Support Specialist, you will assist our German-speaking clients by providing exceptional support across various digital banking services. You will be responsible for addressing inquiries, troubleshooting issues, and delivering a seamless banking experience to our customers in a fast-paced, innovative setting.
Responsibilities
- Provide high-quality customer support in German for our digital banking services
- Address customer inquiries related to digital banking products and functionalities
- Guide clients through online banking processes and transactions
- Document customer interactions and troubleshoot issues in our system
- Collaborate with technology teams to resolve complex customer issues
- Stay informed about the latest developments in digital banking and fintech
- Participate in ongoing training to enhance your knowledge and skills
Requirements
- Fluency in German and English, with excellent verbal and written communication skills
- Customer service orientation with a commitment to client satisfaction
- Strong problem-solving skills and the ability to work in a fast-paced environment
- A genuine interest in digital banking and financial technologies
- Good organizational skills and attention to detail
- No prior banking experience is required; however, experience in customer service is beneficial
- Familiarity with digital tools and platforms is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
