- Ufficio in Frederick
Description
THE POSITION:
The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.
WHAT WILL YOU BE DOING?
Mobile Device Management
- Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices
- Implement and enforce policies, apply patches, and ensure the security of the mobile platform
- Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing
- Optimize expenses, generate reports, and allocate costs effectively
- Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling
Mobile Application Development & Operational Support:
- Develop, configure, and maintain internal mobile applications to support business and operational workflows
- Partner with business users and IT teams to gather requirements and deliver practical, supportable mobile solutions
- Ensure applications comply with security, data protection, and mobile device management standards
- Perform testing, deployment, version updates, and ongoing maintenance of mobile applications
- Troubleshoot application issues and implement enhancements to improve usability and reliability
- Maintain documentation and support procedures for internally developed applications
Incident Management
- Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach
- Escalate issues and provide visibility to senior IT management when necessary
- Ensure timely and effective communication throughout the incident resolution process
Help Desk Support
- Provide level 1 and level 2 support for issues related to:
- Network usage and connectivity
- Systems and applications usage and access
- Desktops, laptops, and mobile devices
- Communication devices and teleconferencing equipment
- Software installations and updates
Requirements
- Minimum of an associate degree in computer science, information systems or related major
- Minimum of 5 years of applicable experience
- Applicable certifications desired but not required
- MDM – Mobile Device Management (Cisco Meraki preferred)
- ABM – Apple Business Manager
- Xcode - Mobile development platform
- Microsoft Power Apps - low-code development
- Supporting Apple iOS devices
- Help-Desk – Mobile device, PC troubleshooting Network troubleshooting
Benefits
Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:
- Competitive base salary
- Team based profit sharing program
- 401K for all employees with 3.5% company match
- Company-provided vehicle
- Medical, dental, and vision coverage
- Paid Time Off Policy + 9 corporate holidays
- Formal training and development program
This opportunity has a base range that represents a full-time annual salary of $55,000-65,000 (commensurate with experience).
Candidarsi ora
