We are seeking an experienced EDI Analyst (1 year contract) to support and troubleshoot our complex EDI environment across Sunrise and GrandRiver. This role is responsible for end‑to‑end monitoring, investigation, and resolution of EDI transaction issues across multiple VANs, customers, and internal systems, with a strong focus on Purchase Order lifecycle integrity and invoice processing accuracy.
The successful candidate will work closely with Customer Service, Sales, Finance, and IT, ensuring that EDI transactions flow accurately from external trading partners through our integration platforms (BizTalk and Cadacus) into our ERP systems — and back out again.
This role requires strong attention to detail, deep EDI troubleshooting skills, solid SQL experience, and the ability to understand and diagnose both technical EDI structure issues and business process impacts.
Key Responsibilities: EDI Operations & Troubleshooting
Troubleshoot inbound and outbound EDI transactions across BizTalk and Cadacus
Investigate EDI issues from the VAN to the ERP for inbound documents (e.g., 850 Purchase Orders)
Investigate outbound EDI issues from ERP back to the VAN / customer for documents such as 810 Invoices
Monitor and resolve errors related to:
Mapping failures
Translation errors
Data integrity issues
Missing, duplicate, or rejected transactions
Support a multi‑VAN, multi‑customer EDI ecosystem with varying partner requirements
EDI Transaction Set Support
Provide support and expertise for the following EDI documents:
850 – Purchase Order (PO)
Customer order requesting goods, including item details, quantities, pricing, ship‑to locations, and requested delivery dates.
855 – Purchase Order Acknowledgment
Response to the 850 indicating acceptance, rejection, or changes to the original purchase order.
856 – Advance Ship Notice (ASN)
Notification sent prior to shipment detailing packing structure, cartons, pallets, quantities, and tracking information.
810 – Invoice
Billing document sent to customers reflecting shipped goods, pricing, taxes, and payment terms.
940 – Warehouse Shipping Order
Instruction to a warehouse or 3PL to ship goods to a specified customer or location.
945 – Warehouse Shipping Advice
Confirmation that a shipment has occurred, including actual shipped quantities and shipment details.
Daily Processing & Monitoring
Run and monitor daily EDI processing jobs, including invoice generation and transmission
Validate successful completion of EDI batches and investigate failures proactively
Ensure timely processing of EDI invoices to support Finance and Accounts Receivable
Data Analysis & SQL Investigation
Use SQL to query internal databases to:
Trace EDI transactions
Validate data flow between systems
Investigate discrepancies between EDI, ERP, and financial records
Analyze EDI data structures (segments, elements, qualifiers) to identify root causes of issues
Cross Functional Collaboration
Work closely with Customer Service and Sales to resolve customer‑facing order and shipment issues
Partner with Finance to support invoice accuracy, reconciliation, and dispute resolution
Collaborate with internal IT and external vendors to resolve VAN, mapping, or integration issues
Documentation & Continuous Improvement
Document recurring issues, resolutions, and partner‑specific requirements
Support improvements to EDI monitoring, alerting, and troubleshooting processes
Assist with onboarding new customers or changes to existing trading partner setups
Required Skills & Qualifications Technical Skills
Technical Skills
Hands‑on experience supporting EDI in a production environment
Strong working knowledge of ANSI X12 EDI standards
Experience with BizTalk and/or Cadacus (or comparable EDI platforms)
Solid SQL skills for querying and troubleshooting transactional data
Ability to read, analyze, and troubleshoot raw EDI files and mappings
Business & Analytical Skills
Strong understanding of the Purchase Order to Cash lifecycle
High attention to detail with the ability to identify subtle data issues
Strong problem‑solving and root‑cause analysis skills
Ability to understand both technical EDI structures and business process impacts
Soft Skills
Clear communicator able to work with technical and non‑technical stakeholders
Comfortable working in a fast‑paced, high‑volume EDI environment
Self‑directed, organized, and able to manage multiple issues simultaneously
Nice to Have
Experience with Syspro ERP.
Experience supporting food, manufacturing, or distribution EDI environments
Experience with multiple VANs (e.g., SPS, TrueCommerce, GXS/OpenText, etc.)
This position plays a critical role in revenue flow and customer satisfaction by ensuring that orders, shipments, and invoices are processed accurately and on time across a complex EDI landscape. The EDI Analyst acts as the bridge between customers, internal systems, and business teams, ensuring operational continuity and financial accuracy.
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