Acura of Highland Park a prestigious member of the Murgado Automotive Group, is dedicated to providing exceptional service and delivering high-quality vehicles to our valued customers. As part of our commitment to excellence, we are seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic service team.
Why Join Us?
Prestigious Brand: Represent a world-renowned brand known for luxury, performance, and innovation.
Professional Growth: Opportunities for continuous learning and career advancement within the Murgado Automotive Group.
Supportive Environment: Be part of a team that values collaboration, customer satisfaction, and excellence.
Responsibilities
Customer Engagement: Greet customers warmly and address their service needs with a professional and courteous demeanor.
Service Recommendations: Assess vehicle conditions and recommend appropriate maintenance and repair services.
Scheduling & Coordination: Manage service schedules, ensuring timely completion and communication with customers.
Documentation: Accurately document service orders, customer concerns, and repair needs.
Follow-Up: Maintain regular communication with customers throughout the service process, providing updates and addressing any concerns.
Quality Assurance: Ensure that all services are performed to the highest standards and meet BMW specifications.
Qualifications:
Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.
Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.
Technical Knowledge: Basic understanding of automotive maintenance and repair processes.
Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
Problem-Solving: Proactive approach to identifying and resolving customer issues.
Technology Proficiency: Familiarity with dealership management software and basic computer skills.
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