The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
The Client Services Coordinator provides administrative, operational, and field support for the day‑to‑day execution of Tenant Services programs. This role supports Moves (MAC), space management, project coordination, furniture and warehouse operations, service work orders, inspections, event support, loading dock operations, and safety initiatives.
The Coordinator works closely with Tenant Services leadership to ensure execution readiness, accurate documentation, consistent reporting, and smooth coordination across multiple teams. Because the needs of Tenant Services can shift quickly, this position requires adaptability, strong prioritization skills, and someone who thrives in a fast‑paced, client‑focused environment.
Responsibilities
Administrative & Operational Support
Supports daily Tenant Services operations through organization, documentation, and timely communication.
Assists in preparing standard documents, checklists, move folders, signage, and readiness materials.
Maintains digital and physical records for inspections, work orders, safety, warehouse items, and project documentation.
Coordinates cross-functional activities involving Tenant Services, Engineering, Appearance Care, and Project teams.
Moves (MAC) & Inspection Support
Partners with Move Coordinator on daily move operations.
Prepares move packets, signage inserts, and relocation materials.
Conducts pre‑move and post‑move inspections to ensure restoration and readiness standards.
Supports iOffice updates for shared offices, opt‑outs, space assignments, and move documentation.
Documents deficiencies, corrective actions, and move‑related issues.
Service Work Order Management
Reviews service work orders daily for accuracy, completeness, and prioritization.
Creates work orders as needed and distributes them to the appropriate service teams.
Tracks aging, completion rates, and escalations.
Conducts floor walks, signage reviews, and spot surveys.
Prepares daily and periodic work order reports.
Financial & Reporting Support
Enters vendor quotes and maintains financial tracking documentation.
Supports cost tracking, audit readiness, and documentation accuracy.
Reviews and records labor hours for facilities support teams, ensuring proper coding and timely entry.
Assists with operational metrics and performance reporting.
Inventory, Furniture & Warehouse Coordination
Manages box inventory and warehouse storage.
Supports furniture staging, returns, organization, and replenishment tracking.
Maintains accurate inventory logs and supports warehouse workflows.
Event & Loading Dock Support
Assists with administrative and coordination tasks for onsite events.
Prepares floor plans, work orders, and support documentation.
Supports loading dock operations related to moves, deliveries, and events, ensuring safety and scheduling alignment.
Safety Champion Responsibilities
Serves as a Safety Champion for the Tenant Services department.
Performs routine safety observations, escalates hazards, and documents near-miss incidents.
Promotes ABM and client safety policies and supports safety communication efforts.
Reinforces a safety-first culture across all Tenant Services activities.
Skills & Competencies
Strong organizational and documentation skills.
Ability to manage changing priorities quickly and effectively.
High attention to detail and strong follow-through.
Experience supporting MAC, facilities operations, or corporate real estate.
Proficiency with facilities management systems (iOffice, EAM, or similar preferred).
Strong written and verbal communication skills.
Safety-minded with an understanding of compliance standards.
Comfortable in a fast-paced, high-volume operational environment.
Working Style
Combination of field-based and administrative work.
Process-driven, proactive, and detail-oriented.
Client experience focused with strong coordination capability.
Measures of Success
Timely and accurate inspections, reporting, and documentation.
Effective support of move operations, service work orders, and inventory tasks.
Strong safety observations and participation in prevention initiatives.
Positive feedback from Tenant Services leadership and internal clients.
Qualifications
Qualifications
High school diploma or GED required; associate degree preferred.
Minimum 1–2 years of experience in facilities support, MAC operations, coordination, or administrative roles.
Proficiency in Microsoft Office (Excel, Outlook, Teams) and facility management systems.
Strong communication, time management, and interpersonal skills.
Ability to work independently and collaboratively with cross-functional teams.
Must be proactive, reliable, and highly organized.
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