Description
Jacuzzi Group’s Human Resources Department enables the growth of our business. We carry the important responsibilities of ensuring our organization is comprised of world-class talent, empowering our team to achieve results that are aligned with our business objectives, and providing a work environment that puts our valued employees in the best possible position to succeed and to be their best selves. As a team we are passionate about positively impacting our community, helping to champion our company’s core value of wellness and modeling Jacuzzi Group’s diversity & inclusion program.
The Benefits Specialist provides hands-on administration and frontline employee support for the company’s health, welfare, and retirement benefit programs. This role is primarily responsible for day-to-day benefits operations, employee inquiries, enrollments, billing accuracy, and wellness program activities. The ideal candidate is highly detail-oriented, customer-service driven, and comfortable managing recurring operational processes such as monthly carrier reconciliations, new hire enrollments, and employee issue resolution. This role requires discretion, strong follow-through, and confidence working directly with employees, vendors, and payroll partners.
Responsibilities and Duties:
- Benefits Administration & Employee Support
- Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support. Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans.
- Manage new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms.
- Support annual open enrollment execution, including system setup, testing, employee communications, and post-enrollment cleanup.
- Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service.
- Ensure employee 401(k) elections, contribution changes, and loan transactions are accurately reflected in the payroll system.
- Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives.
- Billing, Enrollment Accuracy & Data Integrity
- Conduct monthly carrier billing reconciliations and resolve discrepancies with carriers, payroll, and vendors.
- Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems.
- Track and resolve retroactive changes, refunds, and adjustments in a timely manner.
- Assist with routine 401(k)-related reporting and data reconciliation as needed.
- Vendor & Platform Coordination
- Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors.
- Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance.
- Leave of Absence & Disability Support
- Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave.
- Process and support benefit enrollment changes related to leaves of absence, including status changes, and return-from-leave events.
- Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity.
- Partner with vendors and internal teams to ensure benefits are aligned with approved leave statuses and timelines.
- Wellness Programs & Employee Engagement
- ·Support the facilitation of employee wellness challenges, campaigns, and activities, partnering with vendors and internal stakeholders as needed.
- Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees.
- Issue recognition awards and incentives for wellness initiatives. Participate in the Wellness Committee by providing insights and assisting with program implementation and success.
- Compliance & Governance Support
- Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans.
- Assist with audits, reporting, and required notices and filings.
- Ensure confidentiality and proper handling of sensitive employee information at all times.
- Other duties as assigned
Requirements
- 2–5 years of hands-on benefits administration experience (health & welfare required; leave administration preferred).
- Experience supporting employee-facing benefits and wellness programs.
- Experience performing benefits billing reconciliation and enrollment audits.
- Strong attention to detail with the ability to manage recurring monthly processes and deadlines.
- High service orientation with excellent written and verbal communication skills.
- Proficiency with HRIS and benefits platforms and strong Excel skills.
- Experience supporting multi-state and/or multi-country employee populations.
- Experience with PlanSource and/or UKG Ready.
- Compensation: $73,000 + Bonus (based on experience )
Benefits
- 401(k) with matching program
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
