Internal Operations Manager presso Ferguson Roofing & Exteriors

Description

Family-owned, local and committed to you. Ferguson Roofing, a Hoffmann Brothers company, is a St. Louis contractor specializing in quality roofing and exterior services for residential and commercial needs. We build more than roofs, we build relationships. The Ferguson Roofing family is ready to serve our neighbors.

The Internal Operations Manager position is fast paced and self-motivating and includes, but is not limited to the following responsibilities:

• Overseeing customer communication, dispatch, job scheduling, parts orders, technician timecards, KPI reporting, etc.
• Manage overall office support of the field including creating and measuring KPIs to hold oneself and the team accountable
• Monitor team performance and provide feedback to support, develop, and train them to the best employees they can be.
• Facilitate weekly 1:1's with all direct reports allowing them to raise goals or hurdles
• Manage permitting process for all Ferguson Roofing service departments ensuring Ferguson remains in compliance in local and state regulations
• Support, and were requested, manage price increases for Ferguson Roofing Operations
• Work with Ferguson Field Management to ensure unified best-in-class processes between all Ferguson Roofing teams
• Take accountability for daily results and create active plans to maintain, correct, or create positive revenue trends
• Be positive and cultivate the joys of working for Ferguson Roofing
• Partner with HBSG leaders to ensure Ferguson Roofing's needs are being met at a high standard.

Specific examples include:

• Responsible for processes and communication with Central accounting team
• Act as liaison to marketing team
• Collaborate real-time to resolve CXR ticket accuracy issues
• Partner with IT to improve and then manage efficient onboardings
• Work with accounting team to manage and oversee the job completion process

Requirements

• Minimum of 3 years of experience in operations or a customer-facing role, preferably in the residential service industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors.
• Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success.
• Strong negotiation skills and experience in vendor discussions.
• Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement.
• Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business needs.

Benefits

• Discounted Medical insurance premiums for the employee and any eligible qualifying dependents
• Free Dental and Vision
• Company Paid Short Term and Long-Term disability
• Life Insurance Policy
• Matching 401K Retirement program
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family