Outpatient Treatment Coach presso Serenity Mental Health Centers

Description

Outpatient Treatment Coach – Mental Health Clinic (TMS) 

Location: Jacksonville, FL
Employment Type: Full-Time 
Compensation: Competitive pay + growth opportunities 

Guide and support patients through outpatient mental health treatment in a compassionate, structured clinical setting. 
This role is ideal for individuals with customer service, hospitality, or caregiving experience who want meaningful work helping others — no healthcare experience required. 

About the Role 

• Support patients during scheduled outpatient treatment sessions 

• Provide consistency, encouragement, and a calming presence throughout care 

• Help create a welcoming, respectful, and supportive clinic environment 

No medical background required — full paid training and national certification provided. 

Key Responsibilities 

• Provide one-on-one support to patients during outpatient treatment sessions 

• Operate and monitor treatment equipment (training provided) 

• Encourage patients using positive tools such as goal-setting, journaling, and mindfulness 

• Maintain accurate treatment records and communicate clearly with medical staff 

• Ensure each patient experience is professional, supportive, and respectful 

• Follow clinic protocols, safety standards, and compliance requirements 

Requirements (Must-Haves) 

• 2+ years of full-time professional experience in any field 

• Clear, professional verbal and written communication skills 

• Strong empathy, patience, and emotional awareness 

• Reliable, punctual, and receptive to coaching 

• Authorized to work in the United States 

• Ability to pass a background check and drug screening 

Nice-to-Haves 

• Experience in customer service, hospitality, education, retail, or caregiving 

• Interest in mental health, wellness, or patient support 

• Comfort working closely with individuals in a clinical or service setting 

Pay & Benefits 

• Competitive pay with advancement opportunities 

• 90% employer-paid medical, dental, and vision insurance 

• 401(k) retirement plan 

• 10 PTO days (15 after first year) 

• 10 paid holidays 

• Paid training and national certification 

• Supportive, mission-driven work environment 

About Serenity Healthcare 

Serenity Healthcare is a national mental health provider offering FDA-cleared, evidence-based outpatient treatments for depression, anxiety, PTSD, and related conditions. Through innovative technology, including Transcranial Magnetic Stimulation (TMS), we help patients find relief when traditional treatments haven’t worked. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.