Night Manager - Manchester presso Soho House & Co.

The Role… 

At Soho House, the Night Manager is responsible for ensuring the safety of all members and employees throughout the overnight shift, as well as dealing with any member enquiries.  

 The Night Manager oversees all front office operations during the evening and overnight shift. Including day-to-day operations, the Night Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained. 
• Anticipate guest needs to enhance quality service to improve member and guest satisfaction and to train your department to deliver the same.  
• Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.  
• Ensure that all guests experience is always priority following the SH ethos – 90%+ at all mystery guest reports and 9+/10 on members feedback post-stay.  
• Be an expert in complaint management, by proactively taking charge of any difficult situations in relation to member/guest complaints, ensuring each situation is resolved efficiently and effectively.   
• Ensure that daily deadlines of daily responsibilities, such as reports, SHOP submission and the financial declaration.  
• Responsible for the induction and onboarding of all new night staff within 2 weeks and continual development of existing staff. 
• Manage team effectively to meet objectives and retain team members in line with company targets.  
• Follow the Soho House Dirty Dozen and safety procedures and carry out any emergency procedures when and where necessary. 
• Assist the House manager & General Manager by ensuring all financial policies and procedures are followed. 92% is the target.

What we are looking for...

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Ability to work and maximize relationships within a diverse team 
• Computer literacy within Opera, Micros and Adaco advantageous  
• Full understanding of local authority requirements 
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed