Director, Expert Products & Services presso Catalant
Catalant · Stati Uniti d'America · Hybrid
- Ufficio in
About Catalant:
As the pioneer of Consulting 2.0, Catalant gives the world’s leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients’ most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done.
We’ve reimagined consulting for today’s world: it’s digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who’ve solved similar problems before. Backed by world-class venture investors, we’re building the team that will take Catalant and the future of consulting to the next level.
Role Overview
As the Director of EPS, you will lead efforts to identify, develop, and scale products and services that help independent consultants build and grow successful practices. You will be responsible for commercialization and in-product growth strategy for Catalant’s Expert Products & Services (EPS) business—driving adoption, engagement, and monetization across the independent consultant community.
Working cross-functionally with Sales, Product, Marketing, Technology and Operations, you will translate consultant pain points and behavioral insights into scalable offerings and growth loops that deliver measurable impact. You’ll lead initiatives that accelerate customer acquisition, activation, and retention—testing and optimizing pricing, onboarding, referral, and subscription models to maximize user lifetime value and overall business performance.
This position is ideal for a results-driven business leader with strong commercial acumen, product-market insight, and growth experimentation skills. You’ll play a hands-on role in shaping the future of the EPS business—creating, testing, and scaling solutions that deliver measurable value for consultants, partners, and Catalant.
What you'll do
- Market & Opportunity Development
- Deeply understand the independent consultant lifecycle, from setup to scaling, to identify unmet needs and opportunities.
- Develop business cases for new products and services—quantifying demand, pricing, ROI, and partnership models.
- Conduct research and market validation to refine concepts and prioritize opportunities.
- Product & Service Strategy
- Collaborate with internal teams and partners to design and launch consultant-facing offerings such as practice setup services, AI analyst tools, marketing enablement, and operational support.
- Define tiered offerings (e.g., Silver, Gold, Platinum) and pricing models that align with consultant maturity and needs.
- Monitor adoption and performance to guide iteration and scaling.
- Sales & Go-to-Market Execution
- Lead the go-to-market strategy for EPS products and services targeting independent consultants.
- Drive revenue growth through direct digital sales, cross-selling, and upselling initiatives.
- Collaborate with Marketing to develop integrated campaigns, landing pages, and messaging that drive awareness, engagement, and conversion.
- Build and manage the EPS sales pipeline, revenue forecasts, and performance dashboards—linking growth experiments to measurable business outcomes.
- Partnership Ecosystem Management
- Identify, onboard, and manage strategic partners across key service categories (e.g., insurance, legal, finance, learning, and technology).
- Structure partner programs and referral models that enhance consultant value while contributing to EPS revenue goals.
- Collaborate with partners to design co-marketing and co-product opportunities that expand reach and accelerate adoption.
- Track partner performance and identify new partnership opportunities that strengthen the overall product and ecosystem value proposition.
- User Engagement & Product Growth
- Gather consultant feedback, behavioral data, and user insights to identify friction points and new opportunities for engagement and monetization.
- Lead activation, retention, and referral programs that deepen user value and lifetime engagement within the consultant community.
- Partner with Product and Data teams to analyze growth metrics (activation rate, churn, NPS, LTV/CAC) and inform prioritization.
- Champion a user-centric, experiment-driven culture—using rapid testing and iteration to optimize adoption and satisfaction.
- Operational & Financial Management
- Establish scalable operational processes that ensure high-quality delivery of EPS offerings and seamless consultant experience.
- Own tracking of financial performance, managing budgets, and aligning pricing and promotions to growth targets.
- Partner with Finance to develop and monitor unit economics, subscription performance, and ROI of growth initiatives.
- Drive efficiency through automation, partner integration, and continuous process improvement.
- Stakeholder & Performance Reporting
- Provide leadership with regular updates on growth KPIs, product adoption, sales performance, and partner contribution.
- Present data-driven insights and recommendations to inform EPS strategy, roadmap, and investment decisions.
- Communicate key learnings from experiments and pilots across teams to foster a culture of transparency and continuous improvement.
- Serve as the internal advocate for the EPS business, ensuring cross-functional alignment and focus on measurable impact.
What you'll bring
- 10+ years of experience in business development, product growth, or commercialization within management consulting, professional services, or a digital platform environment.
- Proven track record of developing, launching, and scaling new products or services that drive measurable growth—ideally within a professional services, marketplace, or SaaS context.
- Demonstrated success in driving monetization strategies, optimizing customer or consultant acquisition and retention, and managing revenue ownership.
- Experience building and managing partner ecosystems, including structuring commercial agreements, co-developing offerings, and expanding user or client reach through integrated partnerships.
- Strong cross-functional leadership across Product, Marketing, Sales, and Operations, with the ability to translate insights into coordinated growth initiatives and business impact.
- Analytical and strategic orientation, combining hypothesis-driven problem solving, market insight, and data fluency to guide prioritization and decision-making.
- Bachelor’s degree required; MBA or advanced degree preferred.
Skills & Competencies
- Commercial & Growth Acumen:
- Drive monetization, pricing, and revenue growth strategies through scalable product offerings, digital sales, and strategic partnerships. Identify and optimize growth levers across the consultant lifecycle—from acquisition to retention and expansion.
- Strategic Product Thinking:
- Translate consultant pain points and behavioral insights into differentiated, scalable solutions. Build business cases, define success metrics, and partner cross-functionally to launch offerings that drive measurable adoption and value creation.
- Analytical, Financial & Consulting Rigor:
- Apply structured, hypothesis-driven problem solving and data analysis to uncover insights and guide decisions. Use top-tier consulting methods (MECE structuring, issue trees, synthesis, and executive storytelling) to link analytics to business outcomes and strategic choices.
- Ecosystem & Partnership Builder:
- Develop and manage strategic partnerships that extend Catalant’s value proposition, enhance consultant success, and strengthen platform engagement. Structure mutually beneficial agreements and build growth loops through partner integration.
- Operational & Go-to-Market Leadership:
- Design, implement, and optimize scalable go-to-market processes across acquisition, onboarding, and retention. Collaborate with Sales, Product, and Marketing to align execution with growth and profitability goals.
- User-Centric & Experiment-Driven Mindset:
- Champion a deep understanding of consultant needs and behaviors. Use experimentation, feedback, and analytics to continuously improve product experience, satisfaction, and lifetime value.
- Communication & Influence:
- Excel at storytelling, strategic communication, and stakeholder management. Inspire alignment across cross-functional teams and effectively engage leadership, partners, and the broader consultant community.
Benefits
At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees:
- Flexible paid time off
- 13 company holidays + a week off from Christmas through New Years
- Twelve weeks of paid parental leave regardless of how you choose to grow your family
- Generous health insurance coverage as well as optional vision and dental
- 401k to save for retirement
- Pre-tax commuter and flexible spending accounts
- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development
- Wellness stipend for your mental, emotional, or physical wellbeing needs and support
- Work from Home stipend
Equal Employment Opportunity Policy
Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.
We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!
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