Eligibility Specialist - 2025548 presso World Relief

ROLE & RESPONSIBILITIES:

• Client Services:
• Eligibility Determination: Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines.
• Application Support: Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs.
• Documentation Review: Collect, review, and process client documentation to ensure compliance with program and funder requirements.
• Client Education: Provide orientation and training for clients to understand their rights, responsibilities, and available resources.
• Referrals: Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services.


• Program Coordination & Compliance:
• Case Management Support: Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards.
• Reporting: Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved.
• Compliance Oversight: Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies.
• Process Improvement: Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits.


• Staff & Volunteer Support: 
• Collaboration: Work closely with case managers and program specialists to ensure clients receive coordinated services.
• Volunteer Engagement: Provide guidance to volunteers or interns assisting with documentation and application support.


• Community Engagement & Collaboration:
• Agency Coordination: Build and maintain relationships with public benefits offices, housing agencies, and other community partners to facilitate smooth client referrals and case resolution.
• Advocacy: Advocate on behalf of clients with external agencies to address challenges or delays in accessing benefits.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Experience: Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role.
• Education: Bachelor’s degree in social work, human services, or related field; or equivalent work experience.
• Tech Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software.
• Organizational Skills: Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records.
• Problem-Solving Skills: Ability to identify barriers to client eligibility and work toward practical solutions.
• Detail-Oriented: Strong attention to detail when reviewing documents and completing applications.
• Cultural Competence: Ability to work effectively in multicultural settings and with limited-English-proficient populations.

PREFERRED QUALIFICATIONS:

• Experience working with refugees or immigrants is preferred.
• Language Skills: Fluency in an additional language such as Spanish, French, Arabic, or Swahili is preferred.
• Interpersonal & Communication Skills: Strong ability to communicate effectively with clients from diverse cultural and linguistic backgrounds. Fluency in a second language (e.g., Spanish, Arabic, French, Swahili) is highly desirable.