Keyholder - CENTURY CITY presso Good American
Good American · Los Angeles, Stati Uniti d'America · On-site
- Ufficio in Los Angeles
Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, and accessories.
Reporting to the Store Manager, the Keyholder works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Keyholder takes ownership of the responsibilities assigned by the Store Manager and Assistant Manager, serves as a role model to the rest of the Sales Associates.
Responsibilities:
- Sales
- Meets personal and store sales goals.
- Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
- Utilizes elevated levels of sales and service to maximize performance.
- Demonstrates an in-depth knowledge of the merchandise.
- Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
- Ensures all sales related policies and procedures are maintained.
- Maintains a keen interest in the fashion industry and market trends.
- Supports and encourages staff to provide the highest level of customer service.
- Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
- Resolves all customer issues and complaints quickly and effectively, ensuring
- client satisfaction.
- Employee Supervision.
- Responsible for opening and closing the store in absence of Store Manager or Assistant Store Manager.
- Ensures image and grooming standards are professional and reflective of the brand image, at all times.
- Adheres to work schedule, inclusive of time and attendance.
- Operations
- Collaborates with Store Manager and Assistant Store Manager in areas of risk management, physical security, store cash controls, and inventory management.
- Assists in the training of sales staff in all areas of appropriate register usage and maintenance.
- Understands and properly executes all management register functions.
- Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
- Participates in stock take process.
- Visual Merchandising
- Ensures the selling floor is neat, organized, always stocked and reflects the correct visual image.
- Assists in the implementation and maintenance of all merchandising/visual directives.
- Ensures deliveries are properly processed in a timely manner.
- Identifies product concerns in a timely manner.
- Communicates inventory needs to support the business goal.
- Effectively relays any client feedback regarding successes and/or opportunities about the product.
Skills & Qualifications:
- Must possess a minimum of 1-2 years’ experience in a luxury environment.
- Energetic, confident personality mixed with a strong work ethic.
- Takes responsibility for own actions, behaviors and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
- Proven top performer with ability to motivate a team.
- Fast learner. Analyzes situations and looks for solutions. Grasps the underlying structure.
- Dynamic interpersonal and communications skills both verbal and written
- Exceptional time management skills, and high level of ownership
- Must be able to lift, carry, or otherwise move objects weighing up to 50 pounds when merchandising sales floor using ladders or stairs.
- Ability to lead through change with flexibility, resilience, and a consistently positive attitude that motivates teams and maintains operational stability.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Please note that this role requires to be onsite four days a week.
At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.
WE ARE B CORP CERTIFIED!
As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.
