- Ufficio in Hyderabad
Responsibilities:
- Manage and optimize platforms like Okta, Slack, Google Workspace, JAMF, Atlassian Suite (Jira/Confluence), and more.
- Design and implement automation solutions to streamline user account management, security, software deployments, patch management, and system configurations.
- Provide fast and effective technical support (onsite & remote) for employees, covering access control, VPN, workstations, and peripherals.
- Oversee and troubleshoot SSO solutions, user/group management, and security policies.
- Administer macOS, Windows, and mobile devices, enforce security compliance, and manage LAN/WAN networks, firewalls, VPNs, and cloud-based networking solutions.
- Configure and maintain office IT infrastructure while managing IT assets, vendor coordination, and procurement.
- Provide expertise in Google Workspace, productivity tools, and enterprise communication platforms.
- Support IT audits such as SOC2 Type II, ensuring adherence to industry best practices.
Qualifications:
- Bachelor’s degree in Computer Science or equivalent.
- 8+ years of work experience in IT administration.
- Expertise in identity & access management (Okta) and MDM solutions for macOS(JAMF).
- Strong networking knowledge (LAN/WAN, firewalls, VPNs, cloud-based networking solutions).
- Experience in cloud platforms like AWS is a plus.
- Proficiency in scripting (Python, Bash, or similar) for automation.
- Strong troubleshooting/problem-solving skills with the ability to make swift, informed judgment calls.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels of an organization.
- Ability to multitask projects and day-to-day tasks effectively.
- Passionate and collaborative team player with a strong work ethic and a focus on achieving shared goals.
Key Software Applications:
- Okta Lifecycle Management / SSO / MFA experience preferred.
- Jamf MDM management experience / Connect experience preferred.
- MacOS Troubleshooting / Administration experience.
- Google Workspace Enterprise Administration experience preferred.
- Atlassian Administration experience preferred (Jira, Confluence).
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