Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized primarily by our training teams (content development, curriculum development, user management, reporting, etc.) as well as quality and compliance. This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management.
What You'll Do
Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc
Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team
Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail
Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate)
Provide technical and functional expertise across learning management systems. Serve as SME across various application platforms
Collaborate with cross-functional teams to identify system and process improvements
Lead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirements
Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues
Document all changes to applications per internal controls
Develop and maintain technical documentation, release notes and conduct end-user training
Requirements
Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
3+ years application requirements gathering and design
Administration experience with Veeva Training and/or Veeva QualityDocs
Understanding of various training delivery methods and formats
Strong Business Analysis and Project Management skills
Prior experience in release management is desirable
High proficiency in verbal and written communication. Solid presentation skills are desired
Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently
Versatility, flexibility, and a willingness to work within constantly changing priorities
Commitment to excellence in delivery of customer service
Comfortable in working with personnel at all levels of the organization
Nice to Have
Experience with Articulate
Learning management system administration experience, aside from Veeva Training
Familiarity with Agile methodologies
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $70,000 - $110,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Additional Information
#LI-Remote
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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