Live chat representative presso Gigawatts Electric

Description

Gigawatts Electric is seeking a dynamic Live Chat Representative to enhance our customer service team. In this role, you will be the first line of communication for our customers, providing them with real-time support through our live chat platform. Your main focus will be to assist customers with their inquiries, offer solutions, and ensure they have a seamless experience with our services. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to tackle challenges with ease. Join us at Gigawatts Electric to help our customers power their lives!

Responsibilities

• Interact with customers via live chat, providing real-time assistance and solutions to inquiries.
• Address customer concerns effectively and efficiently, ensuring an exceptional service experience.
• Document all customer interactions and feedback accurately in our systems.
• Work closely with other team members to identify trends and improve service quality.
• Follow up with customers to ensure their needs are met and they are satisfied with the solutions provided.
• Maintain knowledge of Gigawatts Electric’s products and services to provide accurate information to customers.

Requirements

• High school diploma or equivalent; further education is advantageous.
• Prior experience in customer service, especially in a live chat role.
• Exceptional written communication skills and a friendly demeanor.
• Ability to manage multiple chats simultaneously while maintaining quality service.
• Familiarity with customer support tools and technologies.
• Ability to solve problems effectively while maintaining a positive attitude.
• Strong attention to detail and commitment to customer satisfaction.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Wellness Resources