- Ufficio in Columbus
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team:
The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events.
As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our Easton office, ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike.
How you’ll make an impact
- Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
- Oversee daily operations including front desk coverage, facilities coordination, and vendor management to ensure a safe, efficient, and well-maintained workplace.
- Manage pantry, catering, and supply programs, ensuring consistent quality and anticipating employee needs.
- Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.
- Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
- Maintain and refine office processes and documentation, driving consistency across Columbus and other Upstart offices.
Minimum Qualifications
- 3+ years of experience as an executive assistant or in administration, office management, event planning, or a similar field.
- Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.
- Confident, positive demeanor and ability to communicate professionally across all levels of the organization.
- Experienced knowledge of Google Suite.
Preferred Qualifications
- Experience working in tech or high-growth environments.
- Familiarity with office openings, facilities coordination, or vendor management.
- Skilled in event coordination and catering logistics.
- Ability to identify and implement process improvements in office operations.
- Strong interpersonal and problem-solving skills with a focus on service and efficiency.
Position location This role is available in the following locations: Columbus, Ohio
Time zone requirements The team operates on the East coast time zones.
In-Office requirements: You will be required to work from our Easton (Columbus) office 5 days per week.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
