Resident Services Coordinator | Luxury High-Rise | Katy Trail Area presso WRMC, Inc.

Description

LOCATION: Oak Lawn - Katy Trail

SCHEDULE: Flexibility to work morning or afternoon shifts, including weekends and holidays, when needed.

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 

ABOUT THE ROLE 

The Resident Services Coordinator serves as a primary point of contact for residents and visitors, supporting day-to-day operations of the property by delivering high-quality customer service and ensuring a safe, welcoming, and well-maintained environment. This role supports resident amenities, coordinates access and service requests, assists concierge operations, and maintains professionalism at all times.

Essential Job Functions

· Utilize basic computer skills, including Microsoft Office applications, to support daily operations and administrative tasks.

· Assist residents with offered amenities, including but not limited to:

· Coordinating parking access and retrieving vehicles as needed

· Checking in and assisting contractors and vendors

· Coordinating move-in and move-out activities

· Scheduling and facilitating third-party services upon request

· Provide support to the concierge team, including assisting with deliveries and providing coverage for breaks as needed.

· Input work orders accurately and timely as directed by management, supervisors, or residents.

· Maintain cleanliness and order of the residential front drive, parking garage, and lobby areas.

· Assist in issuing, tracking, and maintaining property access cards and credentials.

· Perform other related duties as assigned to support property operations and resident satisfaction.

General Responsibilities

· Answer incoming telephone calls promptly and professionally using proper telephone etiquette.

· Maintain a professional, courteous, and service-oriented demeanor with residents, guests, vendors, and coworkers at all times.

· Ensure a neat, clean, organized, and safe work environment in all assigned areas.

Requirements

Skills and Competencies:

· Strong customer service and interpersonal skills

· Ability to multitask and prioritize in a fast-paced environment

· Attention to detail and organizational skills

· Dependable, professional, and team-oriented approach to work

Required Education and Experience:

· High school diploma or equivalent required

· Ability to read, speak, write, and understand the primary language(s) used in the workplace

· Previous experience in a condominium, hotel, or apartment management environment preferred

· Experience using property management software and standard office applications preferred

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Pet insurance 
• Retirement
• Paid Time Off (PTO)
• 401K