National Customer Success Manager - Automotive AI (Houston, TX) presso Podium

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensuring we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

At Podium, we’re seeking an Automotive AI - Dealership Success Manager to work with our high-value automotive customers. This is an opportunity to be at the forefront of the leading AI company in the automotive space. Podium’s AI is a virtual team member that directly contributes to sales/service outcomes for our customers. You will own your territory and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. 

Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.  We’re looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you’ll have ample opportunity for career advancement and cross-functional partnership.

What you will be doing:

• Serve as the primary post-sales point of contact for our largest Automotive dealerships using our AI products
• Be the primary quarterback and strategic consultant guiding dealerships through their AI transformation 
• Balance a combination of high-level strategy and product initiatives with day-to-day execution 
• Utilize in-depth product and industry knowledge to drive our AI employees to maximize ROI for our customers
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with senior stakeholders and become a trusted advisor.
• Work cross-functionally with product, analytics, and sales 
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.

Travel: 

This role requires approximately 30-50% travel 

What you should have:

• A deep understanding and interest in generative AI applications
• A builders mindset - you see opportunity to improve customer value and work across teams to make it happen
• Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
• Demonstrated experience and success in a customer success role
• Experience in a strategic role such as consulting, product, or analytics 
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
• Technically and able to grasp complex software concepts quickly

What we hope you have:

• Scored top 10% in your performance reviews for the past 3 years  
• 5+ years of Automotive experience
• 5+ years of Customer success, 
• 3+ years Consulting, Product, or otherwise Technical Experience 
• Experience and enthusiasm for everything AI
• 3+ years B2B software experience
• 4-year degree required  
• Consistent over-achievement in past and current positions

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.