Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
oCompetitive base pay and performance bonuses, dependent on role
o401K with employer match and 100% immediate vesting
oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
oPaid Volunteer Time Off (VTO) Annually
oTuition Reimbursement
oParental Leave
oBusiness casual work environment
What does it mean to be a Senior Collections Administrative Coordinator at GLS?
The Senior Collections Coordinator position is responsible for assisting in the oversight of all specialty collections and/or remarketing processes. The Senior Collections Specialty Coordinator helps to optimize existing workflows and drive process improvements.
What does it mean to be a Senior Collections Administrative Coordinator at GLS?
Support associates in handling challenging customer/account cases and understanding account complexities
Partner or guide associates to deescalate and find resolution to customer/account related issues
Educating and effectively explaining to customers the details of their auto loan
Apply critical thinking skills in problem solving to assist the customer and while adhering to company policies and procedures
Review, identify, resolve, and track root causes for all escalations such as account disputes, customer service complaints, and regulatory compliance
Effectively collaborates with external vendors to support operational process and resolve customer/account cases
Assists with the development and implementation of compliance, training, and review processes for operational activities
Conduct QA reviews to support adherence to company policy and regulatory requirements within all designated functions.
Provide real-time assistance to front line associates on calls
Proactively identify issues and trends using a tracking tool to monitor and provide reporting on areas of opportunity
Provide feedback to leadership on escalated trends impacting customer experience and business
Support oversight of process flows and assist in the update or creation of procedural documents
Work independently and/or directly with leadership to resolve highly escalated issues
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Facilitate training; oversee system enhancements and process changes
What should you already know to be successful as a Senior Collections Administrative Coordinator?
Minimum of High School Diploma or equivalent required. Bachelor’s degree preferred
Auto finance industry experience preferred
Exceptional interpersonal skills: effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Exceptional oral and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office, specifically spreadsheet creation and formula-based calculations; ability to quickly learn new computer applications as required
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Commitment to exemplifying the organizational core values and key competencies
Schedule:
This position is full-time
The position is a full in-office position
Days and hours of work are Monday through Friday, 8:00am-5:00pm
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand
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