German Speaking Customer Service for Biotechnology industry -Remote in Greece presso Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Germania · Remote
Description
Patrique Mercier Recruitment FR is pleased to announce an opening for a German Speaking Customer Service Representative in the Biotechnology industry. This role is targeted at individuals who have a strong background in customer service and an interest in the life sciences, providing an opportunity to contribute to a dynamic and innovative sector.
Responsibilities
- Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat.
- Assist customers with inquiries related to biotechnological products, services, and technical support.
- Provide product information, facilitate orders, and handle returns and exchanges professionally.
- Resolve customer complaints efficiently while ensuring a high level of customer satisfaction.
- Maintain up-to-date knowledge of the company’s products, services, and industry standards.
- Document customer interactions accurately and contribute to ongoing improvement initiatives.
- Collaborate with sales and research teams to ensure customers receive timely and accurate information.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably in the biotechnology or pharmaceutical industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with biotechnology products is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks