German Speaking Customer Service for Automotive industry -Remote in Greece presso Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Germania · Remote
Description
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Automotive industry. This position offers a chance to work with a leading automotive company, providing top-notch service and support to German-speaking customers.
Responsibilities
- Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding automotive products, services, and technical support.
- Provide information on vehicle specifications, warranty details, and available financing options.
- Handle customer complaints and issues with professionalism and a focus on resolution.
- Collaborate with internal teams to escalate and resolve technical issues effectively.
- Maintain comprehensive knowledge of the company’s automotive offerings and industry trends.
- Document all customer interactions accurately and contribute to service improvement initiatives.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the automotive or related industry.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues effectively.
- Familiarity with automotive products and customer service software.
- Detail-oriented with strong organizational skills.
- A team player with a proactive approach to customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
