German Speaking Customer Service for Media industry -Remote in Greece presso Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Germania · Remote
Description
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative within the Media & Entertainment industry. This role offers you the chance to engage with a dynamic team and provide exceptional support to customers who are passionate about films, music, and entertainment.
Responsibilities
- Deliver top-notch customer service to German-speaking clients via phone, email, and chat concerning media and entertainment inquiries.
- Assist customers with subscription services, content access, technical issues, and general inquiries.
- Handle complaints and resolve customer issues efficiently while maintaining a positive customer experience.
- Stay informed about the latest offerings and updates in the media and entertainment sector to provide accurate information to customers.
- Document customer interactions and feedback meticulously to help improve service quality.
- Collaborate with internal teams to address complex inquiries and enhance user experience.
- Maintain a customer-first approach to build long-lasting relationships with clients.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the media, entertainment, or telecommunications sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and capacity to work in a fast-paced environment.
- Proficiency in customer service management software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A genuine passion for media and entertainment, along with a commitment to delivering outstanding service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
