Private Client Account Manager - 12 months FTC presso Diageo

Private Client Account Manager - Justerini & Brooks

Type: 12 months Fixed Term Contract

About the Role

Reporting to the Private Client Director – Justerini & Brooks, this role will be responsible for developing their direct sales channel by engaging with, and selling directly to, (U)HNWIs. Offering exclusive access to products and experiences within the Justerini & Brooks portfolio. The role will navigate the complex world of private clients utilising an expert level of customer and liquid knowledge. This is a specialist field, where the individual must meet the high level of service demanded and expected by private clients to deliver the growth ambitions of Justerini & Brooks.

Key Responsibilities

As a key member of the Private Client team, you will play a pivotal role in shaping and elevating the private client offering.

• Sell in premium wine and Luxury Diageo Brands to top strategic clients with the ability to tailor bespoke offerings and experiences to unlock sales based on a relationship driven understanding of client.

• Significant understanding of UHNW and HNW private customers, specifically top 25 accounts, in terms of their business needs, wine and spirit preferences, lifestyle and existing industry relationships.

• This role requires a deep understanding of private customer's lifestyle including their business interests, network, geography and personal preferences to fully understand their needs.

• Active and engaged management of full customer portfolio account by account.

• Maintains and manages top PC accounts through customer lunches, dinners and meetings, connecting with team members and conducting thorough research and preparation prior to meetings.

• Owns their P&L by accurately forecasting annual, quarterly and monthly revenue targets from all assigned PC accounts.

• Develops customer sale Plans to target UHNW and HNW customer accounts based on driving sales of strategic SKUs into each account’s customer reserves.

• To discover and on-board new UHNW and HNW customers through careful and strategic networking to increase our share of business.

• High level of cross-functional collaboration to Implement promotional activities (e.g. tastings/dinners) and incentives to deliver results in collaboration with Customer Marketing team.

Key Relationships

Internal

• J&B Leadership Team and wider Diageo leadership

• Commercial teams

• Customer Marketing and Brand Marketing

• Buying team for forecasting and volume requirements

• Supply Chain & Logistics for forecasting customer requirements specifically super premium SKUs

• Finance team

External

• International UHNW and HNW private customers

• International winemakers and merchants

• Third-party warehouse partners

• UK industry bodies

• Business and brand partnership networks

Experience We’re Looking For

• Proven experience in Sales/Commercial roles, within the drinks industry and private client channels

• Extensive understanding of the private client channel

• Strong network and contact base in the channel

• Dynamic self-starter, highly motivated and eager to achieve success

• Results and profit orientated

• Highly organised and takes a planned approach to work

• Manages own time well

• Solutions orientated

• Displays emotional intelligence and self-awareness in high pressure situations

• Forward looking, focused on continuous improvement in productivity and effectiveness

Working with Us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we’ll work together so that you’re supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work life balance policies and wellbeing activities

• On site gym or subsidised gym membership

• Contributary pension scheme

• Comprehensive health insurance for you and your family

• On site nursery or vouchers

• Annual bonus of circa 15% of your base salary (dependent on performance)

• Share options

• 28 days’ vacation per annum

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

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