Sr. Manager, Global Talent Operations presso Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position As a key member of the Global Talent Acquisition Operations team, the Sr. Manager, Global Talent Operations leads and optimizes a high-performing, globally distributed recruiting coordination team. This role is responsible for driving operational excellence, process efficiency, and consistent high-quality execution across international recruiting operations. You will foster a collaborative, innovative culture, and partner closely with Talent Acquisition, HR, business leaders, and external vendors to evolve and deliver world-class candidate experiences and process enhancements, ensuring scalability and positive outcomes on a global scale.

Essential Job Duties

• Lead and develop a global team of Recruiting Coordinators, ensuring consistent execution, dependability, and continuous improvement in high-volume, high-growth environments.
• Supervise and guide regional teams across AMER, EMEA, and APAC; oversee resource allocation, workload balancing, and operational alignment.
• Build and sustain trusted relationships with stakeholders across Talent Acquisition (TA), HR, business leadership, and external partners.
• Design, optimize, and maintain global strategies for recruiting coordination, interview scheduling, pre-hire support, and candidate management.
• Drive process efficiency by identifying inefficiencies, implementing automation and AI-powered solutions, and scaling best practices globally.
• Develop, maintain, and monitor global Standard Operating Procedures (SOPs) to ensure quality, compliance, and consistency across regions.
• Lead and contribute to global transformation projects focused on process enhancement, technology adoption, and candidate experience.
• Foster a collaborative team culture, balancing global standards with local nuances, ensuring adaptability and productivity.
• Manage escalations, deliver exceptional experiences for candidates, managers, recruiters, and interviewers, and ensure alignment with service excellence goals.
• Implement and monitor key performance metrics, service levels (SLAs), productivity, and team effectiveness; prepare and present data-driven reports to TA and HR leadership.
• Establish excellence in data management, compliance, and audit administration to enable informed business decisions and risk mitigation.
• Provide actionable insights to stakeholders on candidate pipelines, service delivery, and improvement opportunities.
• Determine staffing models for volume-driven hiring; ensure goals are met and resources aligned.
• Lead or contribute to global customer experience transformation initiatives, supporting scalability, operational excellence, and technology adoption.
• Facilitate change in a high-growth, dynamic environment, balancing standardization with localization and compliance.
• Oversee complex, global scheduling operations and large-scale interview processes.
• Monitor team capacity, regional workload, SLA performance, and identify improvement areas.
• Hold regular syncs (Zoom) with global and regional team members and stakeholders.
• Analyze operational and performance metrics and lead improvement initiatives.

Required Skills and Experience

• 8+ years of progressive experience in Talent Acquisition or Recruitment Operations, with a track record in transformation, process optimization, and vendor management within large, global companies
• 5+ years as a people manager with direct or dotted-line team oversight, preferably in matrixed, fast-paced organizations.

Required Education and Training

• Minimum BA/BS or equivalent experience.

Preferred Skills and Experience  

• Demonstrable success in driving process improvement and operational efficiency on a global scale.
• Proficiency in Workday HCM/ATS and AI-driven workflow or scheduling tools

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.