- Senior
- Ufficio in Seattle
Summary/Objective:
The Senior Director of Strategic Accounts - Global is responsible for leading and managing key customer relationships across the SSA Marine network, ensuring strategic alignment, commercial growth, and long-term value creations. This role plays a critical part in driving a customer-centric approach, fostering partnerships and implementing structures commercial frameworks that support SSA Marine’s strategic goals. The Director will drive the creation of scalable ancillary offerings tailored to regional and customer needs, while ensuring alignment with SSA’s broader commercial strategy and EBITDA goals.
Essential Responsibilities:
Strategic Account Management & Customer Engagement
- Serve as the executive sponsor for SSA Marine’s most critical customer relationship.
- Develop, manage and execute account strategies that cultivate and drive long-term value, retention, and growth with high levels of customer satisfaction.
- Influence key stakeholders and cross-functional teams across terminal operations, finance, legal and Headquarters to deliver tailored solutions and exceptional service to strategic clients.
Commercial Strategy & Business Development
- Support portfolio optimization and strategic growth and pricing models adherence, including negotiation and renewal of high-value customer contracts.
- Collaborate with the VP of Commercial and cross-functional teams to implement commercial strategies that drive revenue growth, improve EBITDA and enhance customer value.
- Lead the development of RFQ/RFP responses and proposals for new business opportunities.
- Ensure commercial strategies are informed by market intelligence and customer feedback.
Partnership Development & Market Expansion
- Forge and manage high-impact strategic partnerships aligned with SSA Marine’s growth strategy
- Lead cross-functional collaboration with Carrix Business Development and regional leaders to evaluate market expansion and new service opportunities.
- Serve as SSA Marines executive representative at industry forums, trade associations, and key customer engagements to elevate brand presence and influence.
Strategic Planning & Execution
- Contribute to the development of the strategic plan, including capital investment and financial projections to achieve division’s ambitious growth targets.
- Align strategic account and partnership initiatives with broader corporate and divisional goals.
- Monitor and report on the progress of strategic initiatives, providing insights and recommendations to executive leadership.
Operational Collaboration & Implementation
- Work closely with operations teams to ensure alignment between commercial goals and service delivery.
- Define processes that support customer requirements and operational excellence.
- Support project implementation and ensure commitments are met across regions.
