ASSISTANT FRONT OFFICE MANAGER presso Grand Hyatt Barcelona

Assistant Front Office Manager

Grand Hyatt Barcelona

Position Summary
The Assistant Front Office Manager supports the Front Office Manager in leading and supervising the daily operations of the Front Desk department. This role is essential in ensuring exceptional guest experiences, maintaining high service standards, and driving operational efficiency. The position also contributes to team development, cost control, and revenue optimization.

 

Key Responsibilities

• Supervise daily front desk operations and ensure smooth service delivery.
• Assist in hiring, onboarding, and scheduling of front office staff.
• Monitor team performance and provide coaching and training.
• Resolve guest complaints and coordinate with other departments to ensure satisfaction.
• Oversee room inventory, billing accuracy, and cash handling procedures.
• Ensure compliance with brand standards and operational policies.
• Lead shift briefings and maintain clear communication across teams.
• Support implementation of service improvements and VIP procedures.
• Maintain order and cleanliness in the lobby and reception area.

%3Ch3%3E%3Cstrong%3EQualifications%3C/strong%3E%3C/h3%3E%3Cul%3E%3Cli%3EPrevious experience in supervisory roles, preferably in the luxury hotel industry.%3C/li%3E%3Cli%3EStrong leadership and team development skills.%3C/li%3E%3Cli%3EExcellent verbal and written communication abilities.%3C/li%3E%3Cli%3EProficiency in hotel management systems and office software.%3C/li%3E%3Cli%3ECustomer-oriented mindset with strong problem-solving capabilities.%3C/li%3E%3Cli%3EAvailability to work flexible hours based on hotel operational needs.%3C/li%3E%3Cli%3EFluency in Spanish and English (oral and written).%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3%3E%3Cstrong%3EWhat You Will Love About Us%3C/strong%3E%3C/h3%3E%3Cul%3E%3Cli%3E12 complimentary nights per year at Hyatt hotels worldwide.%3C/li%3E%3Cli%3EDiscounts on Hyatt hotel stays for you, your family, and friends from day one.%3C/li%3E%3Cli%3E50% discount on food and beverages when dining as a guest at selected Hyatt hotels.%3C/li%3E%3Cli%3EEmployee cafeteria.%3C/li%3E%3Cli%3EFree access to a multifaceted Wellness Platform focused on mental well-being and personal growth.%3C/li%3E%3Cli%3EContinuous learning and development opportunities with clear career paths and promotion potential across Hyatt hotels worldwide.%3C/li%3E%3C/ul%3E%3Cp%3EAt Hyatt, %3Ci%3E“We care for people so they can be their best.”%3C/i%3E Our values—Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing—guide everything we do. Joining Hyatt means becoming part of a global family of over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work. We celebrate individuality and diversity, and we believe hospitality is more than a job—it’s a career for people who care.%3C/p%3E Candidarsi ora