Epic Analyst Senior presso Good Shepherd Health Care

Employer paid benefits - Medical, Dental, and Vision!

Salary Range:  Min: $91,269.36  Max: $155,000.00

Schedule: Day shift with on call rotation. 

Position Summary 
 
The Epic Inpatient Analyst is a member of the IT team and is primarily responsible for maintaining and supporting Epic Systems. They will be a technical leader focused on supporting the operational and strategic needs of the business and clinical units they support. This position will aid in the management, planning, coordinating, and operations of the system(s), including daily support using best practices for business operation, and ensuring the system’s availability and functionality across the health system.  

About Good Shepherd Health Care System  

The Good Shepherd Medical Center (GSMC) is a progressive, not-for-profit hospital located in Hermiston, Oregon. Good Shepherd is a major employer in the Hermiston area with over 700 employees. We have over 30 physicians on our active medical staff.  

The National Rural Healthcare Association named Good Shepherd to its 2011 Top 100 Critical Access Hospitals in America list, based on over 50 measures including patient satisfaction and clinical outcomes. Good Shepherd was also named to The Oregonian’s “Top Workplaces in Oregon and Southwestern Washington.” Many of the best ideas in healthcare come from the communities we serve. 

Essential Job Functions 

• Facilitate communication with operations to analyze and convert end-user feedback into optimized and effective solutions 
• Provide day-to-day support; implement and maintain new application features and workflows 

• Serve as the escalation contact between operations and support teams to resolve issues or provide status updates 
• Coordinate with internal IT and our Community Connect host on projects ensuring that implementations adhere to deadlines with high quality 
• Assist in formulating and documenting functional procedures and ensuring information systems conform to established standards 
• Provide technical assistance to users addressing issues, and report system needs promptly to the applicable team 
• Participate in on-call rotation to provide 24/7/365 support  

• Maintain regulatory compliance by staying abreast of current trends and regulations in the IT and Healthcare industries. 
• Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity. 
• Perform other duties as assigned 
   

Qualifications 

• Bachelor’s degree required 

• A minimum of five (5) years relevant work experience in an acute healthcare setting 
• A minimum of three (3) years’ experience supporting Epic Systems in a Community Connect environment 
• Current certification in at least one of the following: ASAP, Beacon, Orders, Optime, Willow 
• Lean Six Sigma or other process improvement certification preferred 
• PMP or other project management certification preferred 

• Ability to lead small projects and work with staff with different skills sets and backgrounds  
• Excellent written, verbal, and interpersonal communication skills required 
• Strong interpersonal and critical thinking skills 
• Ability to get things done in a timely manner with high quality and thoroughness 
• Detail oriented, organized and highly motivated 

• Positive attitude, great teamwork mindset, and a willingness to assist wherever needed 
• Ability to work on multiple projects at the same time and stay organized 
• Ability to work will under pressure with time-sensitive deadlines