Reader Services and Program Support Technician presso Moonee Valley City Council

Reader Services and Program Support Technician

Reference number: 10892

Closing date: 11:00pm, Thursday 4 December 2025

• Part-time permanent position.
• Working 20 hours a week.
• Salary commencing at $42.05 per hour, plus 12% superannuation, commensurate with skills and experience.
• Library Band 4.

The Opportunity 

Moonee Valley Libraries is seeking a motivated and customer-focused Reader Services and Program Support Technician to play a key role in delivering engaging programs and supporting collection management activities. Working within our Arts, Culture and Place group, this position is part of a professional and friendly team committed to providing excellent library experiences. You’ll support the delivery of adult programs and events, maintain and develop library collections, and help ensure our library spaces are welcoming, inclusive, and responsive to community needs.

Key Responsibilities

• Provide proactive, high-quality customer service across multiple library locations.
• Assist library users with a range of technologies, including computers, eResources, mobile devices, and online platforms.
• Supervise staff when rostered as the senior officer on duty, promoting teamwork and operational efficiency.
• Support collection management activities such as weeding, cataloguing, and promotion of adult materials.
• Help plan, deliver, and evaluate adult programs and literary events.
• Contribute to creating a safe, inclusive, and engaging environment for all community members.

Skills & Experience

You will hold a Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA) and bring proven experience in delivering exceptional customer service ideally within a public library setting. Your strong IT skills enable you to confidently troubleshoot computer and mobile technologies, support users in digital literacy, and work effectively in an online environment. You’ll be highly organised, capable of supervising staff and managing your workload in a busy service environment. Excellent communication skills, collaboration skills and an enthusiasm for community connection are essential.

Next Steps

Applications must include a resume and a cover letter (no more than two pages) that respond to the Key Selection Criteria in the Position Description available below. 

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and or contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1938 to seek further insights to the role.