IT Support Specialist presso City of Whitefish, MT
City of Whitefish, MT · Whitefish, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Whitefish
About the Department
The City of Whitefish is actively recruiting for an IT Support Specialist to join our Finance Department. We welcome your inquiries and encourage you to apply! If you have a passion for serving the public sector, this may be the perfect fit for you.
One of the fastest growing cities in Montana, Whitefish is consistently rated one of the best small towns in America and was named one of the top 25 ski towns in the world by National Geographic. It is located on the shores of Whitefish Lake and the base of Big Mountain – home to Whitefish Mountain Resort. Whitefish also boasts over 36 miles of natural surface single-track mountain biking and hiking trails with 10 trailheads, golfing, world class dining, two professional live theater companies, and is only thirty minutes from Glacier National Park.
This position is part-time and will be working 20 hours per week, 4 hours per day, 5 days per week.
Benefits of working for the City of Whitefish include:
- Health, Dental, Orthodontic, and Vision Insurance - Employer/employee contribution to monthly premium will be at a prorated amount.
- Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)
- Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
- City Wellness Program - City pays $30 per month to employees to use toward wellness
- Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
- Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
- Paid leave (vacation, sick, holidays, personal day)
- $25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents
- 125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
- Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
- Optional Deferred Compensation Plan (457) – Pretax and Roth Available
- Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
- May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF) - click here to learn more and to understand your eligibility
- City paid continuing education, training and development (as approved by supervisor and City Manager)
- FMLA - up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
- Bereavement Leave - up to 5 paid days off for death of immediate family member
- Jury & Witness Duty Leave
- Military Leave
- Eligible to earn Compensatory Time (additional paid leave of 1.5 hours earned for each hour worked in a qualified and approved OT event)
- 15% -20% discount on Verizon voice plans and select data plans
- T-Mobile exclusive offers with Work Perks – 15% off the Go5G Plus or Go5G Next rate plans
- AT&T discounts also available
- Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
- Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance – click here to learn more and understand your eligibility.
APPLY BY: Applicants are required to submit a cover letter and resume with their online application. For assistance with online application process, please contact the Human Resources Department at 406-863-2464 or email [email protected].
EOE-AA-M/F-VET-DISABILITY
GENERAL PURPOSE
Performs a variety of administrative and technical functions to assist City departments with IT (Information Technology) support.
SUPERVISION RECEIVED
Works under the direct supervision of the IT Administrator or designated supervisor.
SUPERVISION EXERCISED
May exercise project specific supervision over consultants or support staff as needed and assigned.
Position Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by the IT Support Specialist. The following duties are typical for this classification and are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
This position serves an important role in the operations of the City and requires a consistent and dependable presence during assigned hours of work. It is expected that every employee should be on time, fully prepared, every day that the employee is scheduled to work.
Provides general helpdesk computer, printer, multi-function device, network, and phone system support for various departments as needed.
Installs and upgrades desktop hardware, software and peripheral equipment and configures system for optimum operations following best practices.
Analyzes and/or resolves hardware, software, and applications problems for network and stand-alone computer systems and network resources.
Coordinates the resolution of network hardware, software and applications problems between technical, support and customer personnel.
Maintains IT asset inventory; schedules and maintains upgrade/replacement schedule.
Reports hardware failures to appropriate vendors via telephone or on-line systems.
Evaluates user hardware and software needs and assists with acquisition of approved equipment and software.
Researches and acquires knowledge of computer hardware and software available to users.
Ensures data/media recoverability with a schedule of backups and archive operations.
Administers email; maintains email system, user management, discovery and hold, retention policies and data loss prevention.
Monitors network performance; troubleshoots network problems; collaborating with network design engineer on network optimization.
Provides for network security by establishing and enforcing policies; defining and monitoring access.
Assists with City rules for information technology projects and business objectives, processes and environment.
Performs all duties in conformance to appropriate industry safety and security standards.
Performs other duties consistent with the scope, role, and function of this classification.
PERIPHERAL DUTIES
Must be available to respond to emergencies after hours, weekends and/or holidays as necessary and requested.
Minimum Qualifications
Education and Experience:
1. Bachelor’s degree or Associate of Arts degree at a technical or vocational school in information technology, or engineering.
-AND-
2. Two years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms including mainframe, midrange, client/server, desktop computer and networks.
-OR-
3. Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
1. Principles of and current trends in information technology including systems software and hardware technologies for mainframe, server, personal computer and client server environment.
2. Information technology security methods.
3. Currently available commercial off-the-shelf software.
4. Disaster planning and recovery methods.
5. General computer architecture including application life cycle, central processing unit, memory allocation, peripheral devices and input/output methodologies.
6. Various hardware platforms and multiple desktop software including electronic mail systems, spreadsheets, word processors, database, presentation graphics, client/server applications, emulators, communications protocols and intranet/internet.
7. Personal computer and local-area-network troubleshooting techniques, configurations, specifications and requirements.
8. Problem tracking software tools, security and quality assurance policies and procedures, document workflow processes, and remote access software and techniques of connectivity.
9. Technical documents protocols including manuals, schematics, procedures and specifications.
10. Communications protocols, telecommunications and information processing environments.
11. Backup and recovery methods, wiring capacities and limitations, intranet and internet technologies.
SPECIAL REQUIREMENTS
Must possess a valid Montana State driver's license or have the ability to obtain one within sixty days of employment. Must pass background check.
Other Qualifications
TOOLS AND EQUIPMENT USED
Server computing; including physical and virtual environments. Operating systems; including Microsoft Windows, Servers. Personal computing; including programs such as Microsoft Word, Excel, Access, PowerPoint, and Outlook. Microsoft Office 365 administration; including User Portal, Exchange, SharePoint, and OneDrive. Smart phone; mobile radio, motor vehicle, copy and fax machine.
Network devices, including switches, routers, hubs, firewalls and radio mesh.
Network testing devices; network cable crimper/cutter.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, stand, sit and talk or hear. The employee is regularly required to stoop, kneel, crouch and crawl. The employee is occasionally required to walk, climb, balance and smell.
Hand-eye coordination is necessary to operate drafting instruments, computers and various pieces of office equipment.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office and the noise level is usually moderately quiet. Some exposure to outdoor work is required in the inspection of various land use developments, construction sites, or public works facilities. May occasionally be subjected to wet, cold and/or icy conditions.
SELECTION GUIDELINES
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Whitefish is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The City of Whitefish does not discriminate on the basis of disability, race, color, religion, creed, political idea, sex, age, marital status, physical or mental disability, national origin, sexual orientation, or gender identity and/or expression in its hiring or employment practices.
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