Multimedia Production Specialist presso Alamance Community College, NC

About the Department

The Multimedia Production Specialist supports Alamance Community College’s communication,marketing, and instructional initiatives through the creation of high-quality print and digital media. This position manages the daily operations of the ACC Print Center while developing and maintaining visually consistent web and digital content that enhances the college’s image, supports recruitment, and strengthens engagement with students, faculty, and the community. The Specialist ensures accuracy, efficiency, and creativity across all print and digital platforms.

Position Duties

Essential Duties and Responsibilities

• Coordinate all activities in the ACC Print Center, ensuring timely, accurate, and high-quality completion of all print jobs.
• Operate and maintain high-volume xerographic and finishing equipment; serve as Key Operator for maintenance, troubleshooting, and repair coordination.
• Review and format files for proper alignment and output before printing.
• Ensure compliance with copyright laws for all reproduced materials.
• Oversee production scheduling, job tracking, and departmental billing; prepare monthly reports for accounting and maintain detailed chargeback records.
• Maintain inventory of paper, toner, and other supplies.
• Provide excellent customer service and production guidance to faculty, staff, and students.
• Design, develop, and maintain web pages within ACC’s content management system (Omni CMS /Modern Campus) in alignment with college branding and accessibility standards.
• Collaborate with the marketing team to maintain brand consistency across all digital and print platforms.
• Optimize web content for search engine performance (SEO) and user experience.
• Analyze web analytics to track engagement and identify opportunities for improvement.

Supervisory Responsibilities
This position has supervisory responsibilities.
This position does not have supervisory responsibilities. X

Minimum Qualifications

Education and/or Experience

• Associate degree in Graphic Design, Web Design, Communications, Computer Programming, or a related field or three (3) years of related professional experience in lieu of degree.
• At least three (3) years of experience in web design, graphic design, or print production.
• Proficiency in Adobe Creative Cloud (InDesign, Photoshop, Illustrator) and experience with web content management systems (Omni CMS, WordPress,    or similar).
• Experience operating and maintaining high-volume printing and finishing equipment.
• Experience in higher education, marketing, or public communications.
• Familiarity with SEO, web accessibility standards, and analytics tools.

Certificates, Licenses, Registrations
None required.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Technical Expertise – Demonstrates proficiency with Adobe Creative Cloud and high-volume printing equipment; applies strong knowledge of web design, HTML/CSS, and content management systems.

Job Knowledge – Possesses strong understanding of design principles, branding, typography, and layout for both print and digital platforms; exhibits ability to learn and apply new software and tools; understands how multimedia production supports institutional goals.

Use of Technology – Adapts quickly to new systems and technologies;troubleshoots technical issues in print and digital environments; uses technology to increase productivity and enhance quality.

Creativity and Innovation – Approaches challenges with originality and resourcefulness; develops creative solutions for print and digital projects.

Quality – Demonstrates accuracy and attention to detail; ensures all materials meet brand, accessibility, and quality standards; monitors own work to maintain consistency across platforms.

Planning and Organization – Prioritizes and plans work effectively; balances multiple projects with competing deadlines; manages workflow in the Print Center and web design schedule efficiently.

Problem Solving – Identifies and resolves production or design issues in a timely manner; evaluates alternative solutions; uses sound judgment when troubleshooting equipment, software, or workflow challenges.

Communication – Communicates ideas and instructions clearly, both verbally and in writing; listens actively; provides constructive feedback and collaborates with others to achieve project goals.

Customer Service – Responds promptly to requests for service; provides clear guidance and creative support to faculty, staff, and students; maintains a positive and professional demeanor in all interactions.

Teamwork and Collaboration – Works cooperatively within the Marketing team and across departments; values diverse perspectives; contributes to a positive and inclusive work environment.

Adaptability – Adjusts to changes in workflow, technology, and project scope; remains flexible and composed under pressure; embraces evolving institutional and departmental needs.

Dependability – Follows instructions and completes tasks on time; demonstrates reliability, accountability, and commitment to ACC’s mission and values.

Ethics and Integrity – Upholds institutional policies and copyright laws; maintains confidentiality and professional standards; acts with honesty and respect in all work relationships.

Safety and Security – Observes proper safety procedures when using print production equipment, chemicals, and tools; reports potentially unsafe conditions; promotes a safe and organized work environment.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills
Ability to effectively communicate and present information to groups that may include faculty, staff, students, and external vendors. Must demonstrate excellent written, verbal, and interpersonal communication skills to convey technical information clearly and collaborate across departments.

Mathematical Skills
Ability to apply basic mathematical concepts related to layout measurements, scaling, billing, and cost estimation. Must be able to accurately calculate quantities, dimensions, and material usage for print and production jobs.

Reasoning Ability
Ability to apply sound judgment and common sense understanding to carry out detailed written, oral, or diagrammed instructions. Must be able to prioritize multiple tasks, troubleshoot technical issues, and adapt to changing production demands.

Computer Skills
To perform this job successfully, an individual should have:
• Proficiency in Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator).
• Working knowledge of web content management systems (Omni CMS, WordPress, or similar).
• Familiarity with HTML, CSS, and basic digital accessibility standards.
• General knowledge of database, spreadsheet, and word processing software for record keeping, billing, and reporting.
• Ability to learn new technologies and production software as needed.
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Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Walking: X
• Standing: X
• Sitting: X
• Bending/Squatting: X
• Lifting (up to 50 lbs. unassisted): X
• Carrying Print Materials and Supplies: X
• Speaking: X
• Hearing: X
• Vision (close and color differentiation): X

The employee must have the ability to lift reams of paper, move boxes of printed materials, and operate printing and finishing equipment. Extended periods of computer and equipment use are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Qualifications

An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.  

For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.

For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates. 

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