Client Care Specialist, Calgary Animal Referral and Emergency Centre presso Vca

VCA Canada’s Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a full time Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team

About the Role

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients.  Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

• Prior experience in customer service and administrative duties

• Prior knowledge/or ability to learn medical terminology and VCA Woofware

• Exceptional client service skills

• Empathetic, nurturing and positive attitude

• Skilled in prioritizing needs, open to change and adaptable

• Initiative in carrying out assignments independently

• Attention to detail with above average time management skills

• Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.

• Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred               

What we can offer you!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

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