Business Systems Training Specialist presso Western National Group & Umialik Insurance

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Business Systems Training Specialist to join our team!

The individual in this role will have the opportunity to work cross-functionally with stakeholders and Subject Matter Experts (SMEs) to create and implement highly visible technical skills development and learning experiences that affect associates at all levels of the organization.

What are the responsibilities and opportunities of this role?

• Develops strong partnerships with business leaders and SMEs to identify and prioritize learning needs; collaboratively develops and implements strategic, business segment specific training roadmaps.
• Incorporates gathered information from stakeholders and SMEs to develop training materials and scripts; works closely with resources to create and maintain learning videos.
• Develops training activities and hands-on trainings for end users.
• Facilitates training sessions for end users transitioning to new software; maintains files and records of training attendance and completions.
• Makes recommendations and modifications to training, as appropriate, based on feedback, results of training effectiveness, and quality review results.
• Performs special projects and other duties as assigned.
• Provides guidance to less experienced team members.
• Interprets information and develops and executes plans / trainings.
• Applies knowledge to help solve problems of multifaceted scope and complexity.
• Identifies, creates, and analyzes training programs, finding solutions for execution.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Supports and interacts with all levels of the organization and agency partners as indicated by training initiatives.

Requirements

What are the must-have qualifications for a candidate?

• Strong business analysis and functional understanding, including requirements gathering to create effective training scripts and course content.
• Excellent verbal and written communication skills, with demonstrated ability to effectively communicate with both technical and nontechnical audiences.
• Proven ability to manage workload priorities and / or seek guidance when necessary.
• Demonstrated ability to deliver end user training.
• Proven work ethic with a sense of personal responsibility for work outcomes.
• Bachelor’s degree in education, business, training, or related field preferred; experience in lieu of degree acceptable.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Knowledge of learning management systems is a plus.

What will our ideal candidate have?

• Prior experience as a trainer or similar position.
• Insurance experience.

Physical Requirements 

• Position may require up 50% overnight travel.
• Ability to speak in front of groups of people.
• Job requires ability to lift up to ten (10) lbs.

Compensation overview

The full hiring range for this role is $69,615 – $95,749.50, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.