Revenues Assistant presso HSCP OP Older People East

Proposed Interview Date: Week Commencing Monday 15 December 2025 

Closing Date: Wednesday 3 December 2025 

Contract Type: Permanent & Temporary   

Salary Range - £28,175.91 - £30,691.29 (pro rata) 

Working Pattern: 2 x Permanent 36 hours 1 x Permanent 29 hours 1 x Temporary 27.5 hours (Until August 2027)                          

Location: Based Bankhead Central, Glenrothes 

Supporting Statement   

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement. 

Job Details   

All posts are within the Benefits Team where you will be responsible for assessing entitlement to Council Tax Reduction, Housing Benefit, Education Benefits and Discretionary Housing Payments.  You will also be involved in the assessment and billing of Council Tax.  

As a progressive employer, we offer the opportunity to work in this role as a “blended worker” at home and at Bankhead Central, where typically you would work 1 day in the office per week depending on the needs of the service. This may be offered on successful completion of training.  

While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required. 

The Person  

You will be required to take a proactive approach to managing your workload and have previous experience of working to targets and timescales.  You should be able to demonstrate the ability to comply with complex legislative requirements processing benefit claims and assessing Council Tax liability. You should have excellent customer service skills.  

You should have experience in a financial/customer service background dealing with customers by phone and correspondence.  Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent in a business /customer service background. 

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland.  

Benefits