Player Services Representative presso Cherokee Nation Entertainment
Cherokee Nation Entertainment · Claremore, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Claremore
- Pays e-games jackpots and completes required paperwork neatly and accurately, i.e., IRS W2G/1042-S.
- Keeps well informed of the various e-game machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
- Completes game testing requirements and makes minor repairs to e-game machines by clearing ticket/bill jams, printer jams, reel tilts and other minor errors that prevent game play.
- Promotes a fun and entertaining environment for our guests. Consistently smiles, makes eye contact, and greets each guest.
- Maintains an organized and clean gaming area paying attention that chairs are pushed in while also picking up cups, trash and wiping down/sanitizing machines.
- Continually circulates through an assigned section and responds to e-game machine lights in a quick and timely manner.
- Stays current on promotions and events to answer any guest questions. Recommends restaurants and attractions to guests.
- Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security. Complies with departmental and company policies and procedures including Title 31 and MICs.
- Promotes Big 6 standards of Clean, Safe, Comfortable, Quick, Friendly, and Fun.
- Performs other job-related duties as assigned.
WORK ENVIRONMENT
Work requires moderate physical exertion during the performance of majority of the duties. Most work is performed while standing or walking with occasional need to lift, carry, push, pull, stoop, kneel, reach, and handle. Requires handling of average-weight objects up to 25 pounds and standing and/or walking for more than 7 hours a day. Work is primarily performed in a climate-controlled environment with exposure to smoke and loud noise. Must be able to walk or stand for long periods of time.
Responsibilities
KNOWLEDGE, SKILLS AND ABILITIES
- Professional, friendly customer service skills.
- Cash handling skills.
- Computer proficiency
- Attention to detail in completing required federal and state forms.
- Must be able to walk or stand for long periods of time.
- Must be able to work in a smoke-filled environment.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
Qualifications
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and of 6 months related experience, or an equivalent combination of education and experience.
About Company
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Company
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
