Application Consultant presso Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment

• Paid parental leave

• 401K eligibility

• Tuition reimbursement

• Employee Assistance Program eligibility / Health Advocate

• Paid vacation and paid holidays

Avery Dennison is seeking an Application Consultant to join the Label and Graphic Materials Group organization. This role is aligned with the Label & Packaging Materials Group business and is responsible for providing complete application and general technical consulting support through phone and email coverage. This role will, at times, support both strategic and regional Customer accounts, including our Canadian Customer base. They will partner with Product Management, Marketing, Sales, and other business teams to deliver price, mix, and profitability objectives.

KEY RESPONSIBILITIES:

• Provide thorough application and technical consulting directly to customers via telephone, chat and email service channels managed through the SalesForce Service Cloud case management platform.

• Provide product recommendations that include: samples, technical support, compliance information, pricing, availability, and application testing as warranted. 

• Identify opportunities for new product combinations that meet application CTQs, enabling new business and communicate to appropriate teams.  

• Initiate Salesforce opportunities when working on large new pieces of business, or requiring high investment technical testing.

• Conduct application assessments, including simple troubleshooting.

• Uncover Customer needs and provide robust yet competitively positioned solutions.

• Communicate Customer opportunities to sales partners for follow-up.

• Accumulate and assimilate knowledge and information on the full range of available products.

• Follow up with customers on complex inquiries,  recommendations, testing, and compliance needs.

• Use predictive service insights to ensure our customers enjoy an effortless service experience.

• Become a certified Pressure Sensitive 101 (PS101) trainer to support Customer needs. 

• Build relationships with Customers,  Sales, Marketing and Service Teams to facilitate a climate of joint growth and partnership.

Bachelor's degree or equivalent preferred.

• Knowledge of Industry, products, and applications preferred.

• Excellent written, verbal, and telephone communication skills required.

• Solid Customer service skills required.

• Computer savvy with an agile learning style preferred.

• Strong attention to detail & organizational skills required.

• Strong technical aptitude required. 

• Ability to network productively and independently to accomplish Customer and business objectives.

The salary range for this position is $68,000 - $91,000/ year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.