Cafe Food and Beverage Supervisor presso Black Oak Casino Resort

SUMMARY:   Responsible for the supervision of all staff in assigned work area. Coordinates efforts for the assigned venue’s day-to-day operations following department policies and procedures. The Supervisor’s position will primarily be to supervise the staff in the assigned area, but at times may include assisting with additional area and events. This individual must maintain the highest values towards guest service, Team Member development and Team Member’s morale.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Supervises hourly Team Members in assigned area.
• Posts weekly schedules for Team Members according to volume of business in a timely manner.
• Maintains a high standard of professionalism and works well with all Team Members.
• Ensures the presentation level, timeliness of orders for guest service to maintain Guest satisfaction.
• Provides courteous guest service and adheres to Guest Service Standards.
• Coordinates work areas, schedules or duties as assigned.
• Orders products as needed to maintain par levels.
• Documents all significant occurrences for Manager using appropriate tools.
• Leads by example and assists Team Members on assigned shifts.
• Adjusts ticket transactions such as voids, splitting and transferring checks following approved procedures.
• Monitors time reports for the department.
• Assists with end-of-month inventory.
• Works cooperatively with multiple departments to effectively monitor and control the sale and service of alcoholic beverages.
• Provides coaching and counseling, monitors performance and conducts necessary Team Member conversations.
• Performs routine equipment inspections to ensure equipment is in good working order.
• Performs other duties as assigned.