Sr. Director, Airframe Maintenance and Field Support presso Jetsupport

The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSI´s Airframe Business. Reporting directly to the EVP of Maintenance Operations, this position is accountable for ensuring the flawless planning, execution, and cost management of all airframe maintenance events. This position will lead a high-performing team of Technical Advisors, which will support JSSI´s (HCM) customers on Scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly, and our material purchasing is leveraged by JPL.

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.

Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.

Drive the team to strengthen their relationships with our key vendors and customers.

Vendor Management, & Partner Relationships

Own and manage relationships with JSSI´s key vendors. Develop and strengthen relationships with main shops where JSSI´s maintenance events take place.

Actively engage in the negotiations with vendors and suppliers regarding JSSI´s Airframe Business.

Collaborate with JPL to ensure material availability and cost efficiency for every event.

Visit MRO´s/Shops on a regular basis.

Budget, Procurement, & Cost Control

Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.

Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.

Identify opportunities for savings and efficiencies while maintaining service quality.

Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.

Support Underwriting with insights on potential cost variances and event-related risks.

Customer Focus

Act as the primary bridge between customers and the technical team to prevent and resolve complications.

Strengthen relationships with customers.

Deliver the best quality service.

Digital Transformation & Systems

Leverage technology to improve process efficiency.

Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.

Qualifications & Skills

Proven leadership experience managing maintenance events.

Experience in planning and managing maintenance events for a fleet operator.

Strong technical knowledge of airframe Maintenance.

Strategic mindset with operational execution excellence.

At least 10 years of experience in Business Aviation.

Bachelor’s degree in aviation field preferred.

Excellent Microsoft Excel, Word, and PowerPoint skills.

Strong interpersonal skills.

Ability to read and write articulately and analytically.

Clear understanding of relevant technical skills.

Ability to multi-task and work well under pressure.

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