Director of Operations | Tideline Resort + Spa presso None

About the Tideline Ocean Resort & Spa
Located on the stunning shores of Palm Beach, the Tideline Ocean Resort & Spa blends laid-back luxury with modern elegance. As a newly transitioning property within PM Hotel Group’s independent collection, Tideline is poised for operational excellence, exceptional guest experiences, and a culture built on collaboration and service leadership.

Position Summary

The Director of Operations is a key executive leader responsible for driving the overall operational performance of the resort. This role oversees Rooms, Housekeeping, Food & Beverage, Spa, and Engineering, ensuring flawless execution, strong financial results, brand alignment, and an exceptional service culture.

The Director of Operations partners closely with the General Manager and Executive Committee to lead day-to-day operations, elevate the guest experience, and develop high-performing teams in a dynamic and fast-paced environment.

Key Responsibilities

Operational Leadership

• Oversee daily operations across all departments: Front Office, Housekeeping, F&B outlets, Spa, and Engineering.

• Ensure operational departments deliver exceptional guest service, meet resort standards, and operate efficiently.

• Lead all aspects of resort readiness during opening/transition, including SOP implementation, service training, and quality audits.

• Collaborate with the GM to establish short- and long-term operational strategies.

Financial & Business Performance

• Drive financial performance across all operating departments, including labor management, cost control, and revenue optimization.

• Partner with Finance to review P&Ls, forecasts, and budgets, ensuring alignment with business goals.

• Analyze operating results and implement action plans to address variances and improve profitability.

Guest Experience & Service Culture

• Champion a guest-first culture focused on personalization, service excellence, and continuous improvement.

• Resolve complex guest concerns and ensure service recovery strategies are in place.

• Monitor guest satisfaction scores and implement initiatives to improve performance.

Talent Leadership & Development

• Lead, mentor, and develop department heads and their teams, fostering a positive and engaged culture.

• Direct recruitment, training, coaching, and performance management.

• Promote PM Hotel Group’s values and ensure a collaborative, inclusive work environment.

Compliance & Safety

• Ensure compliance with local, state, and federal regulations, as well as company policies and safety standards.

• Oversee risk management, emergency response readiness, and workplace safety initiatives.

Qualifications

Required

• 5+ years of progressive hotel operations leadership experience (Director of Ops, Hotel Manager, Multi-Department Head, or similar).

• Strong background in Rooms operations; experience with F&B and/or Spa operations required.

• Proven ability to lead teams through transitions, openings, or repositioning initiatives.

• Solid understanding of financial statements, forecasting, and labor management.

• Exceptional communication, leadership, and guest-service skills.

Preferred

• Luxury or independent lifestyle hotel experience.

• Prior experience in a resort environment.

• Bilingual (English/Spanish) a plus.

Why Join PM Hotel Group?

• A people-first company culture built on respect, teamwork, and entrepreneurial spirit.

• Competitive compensation and benefits package.

• Opportunities for career growth across a diverse portfolio of hotels nationwide.

• The chance to shape the next chapter of an iconic Palm Beach resort.