Aquatics Supervisor presso City of Chaska, MN
City of Chaska, MN · Chaska, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Chaska
About the Department
The Aquatics Supervisor creates lifelong memories and a healthier community for all to enjoy in Chaska with an emphasis on providing exceptional aquatics programming for all ages. A key function of this role is to develop and manage a variety of aquatics programs that meet the needs and interests of the community.
The typical schedule for this role will be 10am-6pm and may include daytime, evenings, and weekends due to hours of operation and programming/events.
Position Duties
Customer Service
- Delivers exceptional customer service by addressing inquiries, resolving issues efficiently, communicating information and ensuring a positive experience that meets or exceeds customer expectations.
- Communicate effectively with staff and patrons regarding program and facility logistics to ensure a positive experience for all.
- Evaluates services and procedures and recommends changes that can increase efficiency and enhance the overall experience for both staff and customers.
- Utilizes department software to build programs, process payments and refunds and generate reports.
- Designs and implements aquatics programming for patrons of all ages, including classes and special events at the CCC pool and Clayhole Beach while partnering with the Parks and Recreation Team.
- Conducts needs assessments or surveys to determine interest in, or satisfaction with, aquatics programs, events, or services as well as tracking performance and attendance data to help determine success.
- Creates marketing materials for all aquatics offerings and activities and ensures distribution to appropriate audiences including social media.
- Recruits, hires, trains, schedules and supervises a significant number of aquatics staff including aquatics coordinator, lifeguards, water safety instructors and aides, beach lifeguards and first aid instructors to provide excellent customer service and follow departmental procedures.
- Coordinates ongoing training and development opportunities to improve team performance and service delivery.
- Conducts performance reviews, set goals, and provides constructive feedback to staff.
- Provides input and monitoring of the Aquatics budgets.
- Purchases supplies and equipment and processes expenditures in accordance with the City’s accounting procedures.
- Partners with Facility Maintenance staff and Public Works Department to oversee aquatics facility ensuring safe and well maintained facilities and equipment.
- Works closely with the Parks and Recreation team to ensure an integrated experience for customers visiting the Chaska Community Center by promoting programs, events, and services offered.
- Contributes ideas and collaborates with staff across the Parks and Recreation department to create a positive and energetic work environment.
- Strives for excellence by participating in ongoing learning and professional development opportunities.
- Performs other related duties as requested or assigned
Minimum Qualifications
Education, Experience, Licenses, and Certifications
- Bachelor’s degree in Parks and Recreation or a related field with 3 years of related experience and 2 years of supervisory experience OR
- Associate’s degree with 5 years of related experience and 2 years of supervisory experience
- Valid driver’s license or the ability to obtain one within 30 days of hire
- 2 years of experience as a Lifeguard
- 2 years of experience as a Swim Instructor
- Lifeguard Certification preferred
- Red Cross Water Safety Instructor Certification preferred
- Lifeguard Instructor Certification preferred
Other Required Knowledge, Skills, and Abilities
- Proficiency in Microsoft Office Suite, point-of-sale systems, registration software, internet navigation, or other relevant technologies.
- Ability to provide leadership to and motivate employees.
- Ability to work independently and to prioritize work tasks
- Highly motivated, patient, reliable, and responsible team player with strong problem-solving skills, the ability to exercise sound judgment, and a proven track record of collaborating effectively with coworkers to resolve customer issues and achieve team goals.
- Knowledge of recreational programming, facility operations and customer service principles.
- Experience working with the public and ability to communicate effectively both verbally and in written form.
- Excellent organizational skills with high attention to detail while possessing the ability to manage tight deadlines while maintaining accurate and up-to-date records.
- Ability to multi-task and remain calm in difficult situations.
- Ability to demonstrate a strong willingness to learn while teaching and mentoring others.
- Possess strong written and verbal communication skills, with the ability to engage effectively with individuals from diverse cultural, economic, and ethnic backgrounds. Ability to engage in active listening and seek clarification when needed to ensure a comprehensive understanding of different perspectives and assumptions.
- Ability to engage and provide care to patrons of all ages.
- Ability to develop, collaborate, and manage external relationships in a proactive and responsible manner.
- Dedicated to patron safety and mission of the City of Chaska.
- Represent the City of Chaska in a professional and positive manner at all times.
- Willingness and ability for flexible work hours, including evenings and weekends.
Other Qualifications
EQUIPMENT USED
- Computer
- Telephone
- Two-way radio
- Office Equipment (copier, scanner, calculator, fax, etc.)
- Audio Visual Equipment (microphones, projectors, sound systems, etc.)
- Pool Vacuum
MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS
Mental Effort
- Supervise programs and operations
- Supervise staff (training and work direction)
- Communicate with the public (in-person, phone, email)
- Plan, organize, analyze and problem solve
- Multi-tasking with interruptions
- Attention to safety standards, policies and procedures
Physical Requirements
- Ability to pass lifeguard water test
- Must be able to remain alert with no lapses of consciousness in a warm environment with air temperatures of 90 degrees or higher
- Must be able to sit or stand for extended periods
- Ability to hear noises and distress signals
- Perform all needed rescues
- Communicate verbally, including projecting voice across distance in normal and loud situations.
- Sitting, standing, bending, squatting, walking
- Operate a motor vehicle
- Operate a computer and basic office equipment
- Lifting, carrying, or moving up to 50 lbs.
Working Conditions
- General office environment with interruptions
- Exposure to conditions that include loud noise and physical activity
- Driving to and from city facilities and event sites
- Occasional exposure to all weather conditions
- Risk of drowning, slips and falls; injuries
- Regular exposure to pool chemicals, heat and humidity
