Director, Digital Product Management presso My7elevenhr

JOB SUMMARY:

We are looking for a Director of Digital Product Management to lead strategy, development, and execution for digital financial services and back-office solutions. This leader will own all aspects of digital payments, settlement, and reconciliation of transactions, while driving innovation across consumer-facing platforms (e.g. Payments SDK, Stripe Integration, 7-Eleven Wallet, Back-Office Tech) and internal retail technologies. The ideal candidate is customer-obsessed, business-savvy, and data-driven, capable of scaling product innovation through strong leadership and stakeholder collaboration.

KEY DUTIES AND RESPONSIBILITES:

• Vision & Strategy: Define and own the product vision and roadmap for digital financial services and back-office digital initiatives in alignment with 7-Eleven US’ business strategy

• Team Leadership: Lead and mentor a team of several product managers, fostering a high-performing, customer-first culture

• Product Lifecycle Management: Oversee end-to-end lifecycle of consumer-facing products (Stripe integration, Payments SDK, 7-Eleven Wallet, Back-Office solutions) and internal tools for efficiency

• Cross-Functional Collaboration: Partner with engineering, design, and data teams to deliver high-quality, impactful products

• Stakeholder Engagement: Work with stakeholders to align product goals with organizational objectives and influence decisions through strong storytelling and negotiation.

• Customer-Centric Design: Drive product design and validation using market research, customer feedback, and usability studies.

• Capability Building: Scale product management practices within the 7-Eleven environment, focusing on talent development and succession planning

• Governance & Metrics: Establish and evangelize product management best practices, KPIs, and frameworks across the organization

• Change Leadership: Champion digital transformation and change management initiatives across the enterprise

SPECIFIC KNOWLEDGE AND SKILLS:

• 10+ years of experience in product management, with a strong background in consumer-facing and internal platforms

• Proven success delivering products in retail tech domains (eCommerce, wallets, mobile apps, delivery services)

• Experience with store technology and back-office systems is a strong plus

• Demonstrated ability to lead and grow cross-functional teams with direct and indirect reporting lines

• Strong understanding of customer-centric design, UX research, and agile delivery methodologies

• Familiarity with data tools and analytics for decision-making

Key Skills Required

• Digital Retail & eCommerce Expertise: Deep understanding of digital retail platforms, omnichannel strategies, and customer experience

• Product Management Excellence: Proven track record in product strategy, roadmap development, and lifecycle management

• Agile & Lean Methodologies: Hands-on experience with agile development, scrum, and lean startup principles

• Data-Driven Decision Making: Ability to leverage analytics, A/B testing, and customer insights for product decisions

• Stakeholder Management: Exceptional communication and interpersonal skills for managing senior leadership and cross-functional teams

• Team Leadership: Experience building and leading high-performing product teams at scale

• Change Management: Ability to drive organizational change and digital transformation

• Problem-Solving: Strong analytical and creative problem-solving skills for complex business challenges

Desired Competencies:

• Education: MBA or advanced degree in Business, Technology, or related fields

• Experience with product discovery frameworks (Design Thinking, etc)

• Exposure to modern tools for roadmap planning, experimentation, and user feedback management

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.