Clinical Services Manager I -Nursing - Acute & ER Psychiatric Services (Department Promo Only) presso County of San Mateo, CA

About the Department

Through growth and change, the San Mateo Medical Center remains committed to providing quality medical care to meet the health needs of the community. Our commitment is to provide quality patient centered care with a compassionate touch. 
We are currently seeking a motivated and professional nurse leader who will be responsible for developing, achieving, and maintaining departmental goals by focusing on 24/7 operations of the Psychiatric Emergency Services unit (PES) and the acute inpatient unit of 3AB. Other assignments may be delegated by the Deputy Directory of Psychiatry. The selected candidate is expected to work collaboratively with other departmental and Clinical Services Managers to promote a positive work environment and will be responsible for employee development, with an emphasis on evidence-based practice and education, supported by the Clinical Practice Council within the Shared Decision Making structure. The Clinical Services Manager will work closely with the Deputy Director to coordinate care, patient handoffs, and to provide supervisory coverage for one another during absences. The incumbent also has a significant role with the Behavioral Health and Recovery Services staff at the Health System to plan coordination of care post discharge.

The ideal candidate will:

• Possess proven leadership abilities, including management of others through an environment that promotes mutual trust, cooperation and transparency.
• Have a thorough understanding and working knowledge of the regulatory environment for Psychiatry.
• Thrive in a leadership team that is focused on developing and sustaining a healthcare delivery system that targets the most underserved in our community.
• Be experienced with electronic medical records.
• Have experience in Lean Management principles and value a continuous improvement philosophy within their department and their work process. 
• A Bachelor's Degree in Nursing (preferred) with specialty certification (preferred).

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Position Duties

Duties may include, but are not limited to, the following:

• Organize, supervise, and monitor the provision of nursing care and/or related services within the psychiatric services.
• Participate in the development of goals, objectives, policies, procedures and priorities for clinical area.
• Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.
• Engage in operational and strategic planning for psychiatric services.
• Answer questions and provide information to the public; supervise the enforcement of applicable nursing standards, codes and regulations, as required.
• Provide staff assistance to higher level management on nursing or related issues.
• Select, supervise, train and evaluate clinical, professional, technical and clerical subordinates.
• Intervene with patients in psychiatric crisis and role model interventions to clinical staff.
• Plan and develop psychiatric nursing education including Crisis Prevention Intervention (CPI) or similar.
• Perform related duties as assigned.

Minimum Qualifications

Knowledge of:

• Nurse Practice Act.
• Principles and practices of nursing and clinical systems, including safety and infection control practices.
• Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
• Principles and practices of program management, including planning, implementation, and evaluation.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision and evaluation.
• State and other regulatory requirements for assigned unit or program.
• Emergency Medical Services Act (EMS), relevant EMS regulations and functions, and public safety/law enforcement organizations, if assigned to EMS.
• Principles and practices of public health, public health nursing, epidemiology, communicable disease control and prevention, emergency preparedness response and environmental health, if assigned to disease control and prevention and public health nursing programs.
• Non-profit public/private entities, community/faith-based organizations and related state and federal agencies, as well target population for assigned program, if assigned to public health nursing programs.
• Treatment and intervention practices for acute psychiatric population, if assigned to psychiatric nursing.
• Third-party reimbursement systems, revenue streams, and other principles relevant to the financial management of operating rooms, if assigned to perioperative nursing.

Skill/Ability to:

• Organize, direct, coordinate and evaluate nursing services that ensure quality patient care and conform to all prescribed standards.
• Work cooperatively with other County departments and public and private organizations, including private medical providers.
• Analyze service delivery problems accurately, develop recommendations and take appropriate action to resolve them.
• Develop, evaluate and maintain accurate records; prepare complex and detailed written reports, procedures and contracts.
• Communicate effectively with administrative, medical, professional, clinical and citizen groups.
• Train staff and coordinate activities of contractors, volunteer groups and staff, as appropriate.
• Lead multi-disciplinary patient care conferences, if assigned to psychiatric nursing.
• Provide unit management and support during evening, off hours and weekends, if assigned to administration and designated as nursing supervisor.

Licensure/Certification:

• Possession of a valid California license as a Registered Nurse (R.N.).
• Must possess a BLS certificate approved by the American Heart Association
• Crisis Prevention Institute (CPI) Certification or equivalent. 

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of professional nursing experience in an accredited hospital or clinic, of which at least one year included responsible supervisory experience, unless otherwise specified below in the additional qualifications.  Two years of the required experience must have been in psychiatric nursing.

Other Qualifications

TENTATIVE RECRUITMENT SCHEDULE
DEADLINE TO APPLY:  Friday November 26, 2025 11:59 PM
APPLICATION SCREENING:  December 2, 2025
COMBINED PANEL/DEPARTMENTAL INTERVIEWS:  December 11, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 770,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. 

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Candidarsi ora