Senior Manager - North Atlantic District presso Lego

Job Description

Are you a dynamic leader with a passion for people leadership and proven retail experience? In this pivotal role, you’ll have the opportunity to impact by visiting stores, enhancing our customer experience, and leading a dedicated team to success.

We are looking to hire someone based in a metropolitan area of Virginia for this remote position, which requires up to 85% travel. You’ll be traveling to our stores, working closely with Store Managers, and encouraging a culture of excellence and accountability. Join us in an environment where creativity and imagination define the future of play!

Core Responsibilities:

50% drive district sales and overall store health with frequent visits to stores

• Extensive travel from store-to-store (up to 85%) within district.
• Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion.
• Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere.
• Partner with Store Managers through weekly conference calls, personalized follow-up calls, written exchanges, and visits to the stores.
• Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures.
• Act as the liaison between head office and the stores.
• Respond to store level issues and customer complaints.
• Carry out fundamental duties across various store positions as necessary.
• Support and enforce company policies, procedures, and guidelines.
• Maintain communication with employees at all levels of the company.
• Supervise Store Managers through planning, assigning, and directing their overall responsibilities.
• Communicate, execute, and follow-up on all operational directives, marketing, visual and merchandising initiatives.

20% managing store expenses and meet return on sales targets

• Control store level expenses through effective management of payroll and store shrink.
• Monitor ROS performance and implement changes to improve profitability.

30% team development

• Mentor staff on positive performance or challenges and administer formal reviews, corrective action plans and terminations as needed. Partner with HR manager for personnel issues.
• Recruit, hire, develop, and train store personnel on store operations and procedures.

Play your part in our team succeeding!

• Identify high performance individuals and support continued development as well as identifying low performance individuals and coach for improvement.
• Gain overall understanding of morale and performance of all store teams and make recommendations accordingly.
• Leadership experience in retail environment, running multiple locations.
• Leadership ability and consistent track record of developing staff
• Strong communication and interpersonal skills. Project management experience.
• Excellent time management and organizational skills. Computer skills including a working knowledge of Microsoft office: Windows, outlook, excel, word and PowerPoint.
• Knowledge of and experience with retail POS systems and operations.
• Experience with training
• Availability for frequent travel (up to 85%)
• The preferred candidate will be centrally located in a metropolitan area of Virginia to enable air travel to stores in the market.

Compensation

The salary for this position has a range of $110,238.00 - $165,356.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

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