ACCOUNT MANAGEMENT & OPERATIONS SPECIALIST presso Toyota Industries Commercial Finance

ACCOUNT MANAGEMENT & OPERATIONS 

Account Management & Operations 

Who We Are:

Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics.  Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.   

Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement. 

Why Work At Toyota:

Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand.  Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement.  At TICF, you’ll enjoy the benefits of a small company with the backing of a big-name brand.  Ask Associates why they joined TICF, and you’ll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard.  You’ll hear about an accessible leadership team who listens to Associate concerns and values open communication., You’ll hear about a Company that sticks with Associates through the highs and lows and provides stability.  We are committed to our Associates and the communities we serve.

Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!

About the Job:

The Account Management & Operations Specialist takes ownership of account handling, maintenance, collection and liquidation for assigned portfolios. Responsible for working accounts efficiently in order to maintain consistent follow-up, account compliance and necessary maintenance. Evaluates and limits loss exposure, provides customer-oriented service and problem resolution in accordance with established guideline.

What You’ll Do:

• Achieve Annual Scorecard objective for delinquency
• Accurate and timely handling of all inbound & outbound delinquent phone calls
• Analyze payment history and notes from the system and clearly communicates status to the customer
• Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms
• Analyze account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommend appropriate solutions
• Use appropriate collection and skip tracing tools (Nexis Lexis, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives
• Promptly reports/refers sensitive and complex issues to the Collection Supervisor
• Initiate repossession procedures after other methods to bring account current are unsuccessful
• Fulfills commitments made to customers and holds customer accountable to ensure they honor their commitments
• Interfaces with other departments to resolve customer issues
• Prepare miscellaneous reports, presentations and correspondence, as directed
• Assist other Commercial Finance Group associates in the achievement of Group goals and objectives

Qualifications You’ll Need:

Must Have:

TICF is looking for individuals with strong business sense and practical expertise. Successful candidates should have:

• Minimum of 3 years customer interaction experience required
• Intermediate to advanced proficiency with Microsoft Excel and Office products
• PC keyboarding and navigation skills between various programs and systems are required
• Proven analytical, organizational, and problem solving skills
• Strong verbal and written communication skills, interpersonal skills with a strong customer focus and sense of urgency; demonstrated ability to follow up when needed
• Ability to work independently under pressure to meet both internal and external deadlines
• Strong attention to detail
• Self-starter and ability to work independently
• Attendance and punctuality are essential for this position
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Willingness and aptitude to learn and develop knowledge, skills, and abilities

Great to Have:

• B.A./B.S. degree or related work experience preferred
• Minimum 2 years of collections experience, Commercial accounts highly preferred
• Previous experience in a customer service/call center/collections environment helpful
• SAP knowledge is preferred

Job Competencies

• Customer First: Demonstrate a consistent passion to exceed internal and external customer expectations. Focus on creating an exceptional customer experience.
• One TICF: Foster a One TICF mindset.  Operate with a broad view of the organization, understanding how your role impacts others within the organization.  Collaborate and effectively communicate within teams, cross functionally, presenting a One TICF experience for dealers and customers.  Support the company Hoshin and Vision.    
• Mindset of Continuous Improvement: Challenge self and others to continuously look for ways to improve TICF business processes and deliver value to the customer. Identify problems, remove inefficiencies, innovate, and challenge the status quo.  Apply a Kaizen (continuous improvement) mindset in day-to-day tasks and projects - big or small.
• Demonstrate Inclusive Behaviors: Foster an inclusive environment where everyone can thrive and feels welcomed, valued, respected, and heard. Be curious, listen to, understand, and capitalize on diverse perspectives. Show gratitude and consistently demonstrate respect for people. 
• Learn, Grow, Develop: Continuous improvement of yourself and others.  Ask for and give constructive feedback. Invest in your growth and development by taking on challenging assignments and applying learned concepts. 

Toyota Industries Commercial Finance is an equal opportunity employer.