Clinic Manager Staff and Operations (100% Full Time, Days)- Specialty Clinic presso Adena Health System

The Clinic Manager II assumes primary responsibility for overseeing clinical and administrative functions
of capital and operating budgets, patient registration, billing, clinical information systems, management
of clinical and administrative staff and clinic marketing and planning. This position is responsible for
managing performance for Caregiver Engagement, Service Excellence, Quality & Safety and Stewardship.
Responsible for multiple small practices or a large complex practice with a score between 7 and 12 on
the Manger Trigger Tool (see below). This position ensures compliance with all regulatory and
accreditation standards, financial performance and clinic policies. Decisions are made independently or
in collaboration with others. This position has patient contact, has access to confidential information
and functions under the direct supervision of a Director.

Minimum Qualifications
Required Educational Degree: Bachelor's Degree
Major/Area of Concentration: Any
Effective 01/01/2021 for all current Managers and New Hires Bachelor's degree required within 5 yrs (3
yrs if you already posses an Associate's degree)
Preferred Education: Bachelor's Degree in Business Administration or related field preferred
Required Certifications, Credentials and Licenses: De-escalation training within 6 months.
Preferred Certifications, Credentials and Licenses:
Required Experience: 2 - 4 years of practice management experience with progressive responsibility

Job Specific Essential Functions

1. Provide operational leadership and oversight of one or more high-volume or multi-specialty
   clinics.
2. Participate in recruitment, hiring, onboarding, training, and professional development of staff.
3. Direct, supervise, and evaluate performance of clinical and administrative staff.
4. Partners with hospital leaders to oversee outpatient ancillary operations, when applicable.
5. Engage physicians and staff through communication of priorities, delegation of clinic tasks, and
   accountability to the achievement of goals.
6. Utilize huddles and rounding to facilitate problem solving, communication from AHS system
   meetings, and identification of clinic concerns/issues.
7. Manage processes in the clinic through implementation of SOP’s, auditing, correction and
   suggestions for continuous quality improvement.
8. Develop plans for improved provider productivity by working with providers on waste
   elimination, template redesign, optimization of outrotations, improving fill rate, and marketing /
   sales interfaces where appropriate.
9. Responsible for metric tracking, root cause analysis, and improvement to meet or exceed
   budgeted quality, service, volumes and expenses.
10. Ensure all provider encounters are captured, documented, locked in a timely manner and coded
    for comprehensive revenue cycle process.
11. Responsible for completion of cash posting, financial deposits, A/R tracking and improvement
    toward MGMA service specific days in A/R and reporting of variances
12. Act as liaison for providers to answer questions, communicate concerns to system, and solve
    day to day issues.
13. Holds clinic team accountable for adherence to leadership and provider compact expectations
    of communication / behavior in delivery of care for optimal service to patients.

14. Adhere to AHS, local, state and national legal and regulatory compliance requirements through
    ongoing clinic audit reviews and corrective action

     

Benefits for Eligible Caregivers:

• Paid Time Off
• Retirement Plan
• Medical Insurance 
• Tuition Reimbursement
• Work-Life Balance

About Adena Health:

Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years.  With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees – including more than 200 physician partners and 150 advanced practice provider partners – regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena’s specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women’s health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals—Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.