Community Outreach Specialist presso Chapman Partnership

SUMMARY: 

The Community Outreach Specialist is responsible for recruiting, training, and facilitating volunteer activities to support the daily operations at Chapman Partnership. This role will serve as the key member of the organization that attends community events to represent our organization and mission. 

DUTIES AND RESPONSIBILITIES: 

• Community Engagement: Build relationships with community groups, schools and organizations to expand the volunteer base. Represent Chapman Partnership at community events and meetings. Attend community events and resource fairs to represent the organization within the community. (may require some night & weekend events)
• Recruitment and Onboarding: Identify volunteer needs and develop recruitment strategies. Screen potential volunteers. Conduct volunteer orientations and ensure volunteers understand Chapman Partnership’s policies, procedures and best practices. 
• Scheduling and Coordination: Create volunteer schedules that align with shelter needs. Communicate regularly with volunteers to confirm shifts and availability. Oversee volunteer tasks, ensuring they are performed efficiently. Ensure coordination of on-site volunteer activities with other internal departments.
• Training and Development: Onboard volunteers conducting monthly orientations, screenings and trainings. Foster a positive and supportive volunteer environment. 
• Supervision and Support: Offer guidance and support to volunteers as needed. Address any volunteer concerns or conflicts. Provide excellent volunteer experience. 
• Reporting: Maintain volunteer database to pull volunteer metrics such as performance and impact. Establish monthly reports. 
• Recognition: Assist in coordination and oversight of Volunteer Appreciation Month activities to recognize volunteers. Assist in the creation of gratitude cards, collages, etc. 
• Evaluation and Improvement: Assess the effectiveness of the volunteer program and make recommendations for improvements. 

The Community Outreach Specialist will enforce the volunteer handbook and train volunteers on all policies and procedures. 

QUALIFICATIONS: 

• Three (3) years’ experience in fast-paced office environment managing volunteers and three (3) years’ experience managing in-kind donations and gifts programs 
• Bachelor’s degree in related field; or equivalent experience. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Recruitment, scheduling and management of volunteers, events and training. 
• Excellent relationship-building and interpersonal skills. 
• Excellent conflict resolution skills. 
• Experience working with vulnerable populations. 
• Ability to be professional, flexible, respectful, and calm. 
• Ability to work well with others. 
• Ability to lead by example. 
• Must have a Florida State Driver’s License with “safe driver” classification. 
• Must be willing to assist in both Miami center and Homestead center. 
• Exceptional verbal and written communication skills. 
• Computer Literate. 
• Bilingual in English and Spanish and/or English and Creole preferred.