Helpdesk/Systems Administrator presso Corbus Pharmaceuticals Inc

Description

Position Summary

The Helpdesk / Systems Administrator is responsible for providing technical support to end users, maintaining and enhancing IT infrastructure, and ensuring the reliable operation of systems, networks, and applications. This position combines hands-on helpdesk support with systems administration responsibilities to ensure the organization’s IT environment operates efficiently, securely, and effectively.

Location: Norwood (Hybrid — 3 days required in the office: Tuesday, Wednesday, and Thursday)
 

Department: Information Technology

Reports To: Senior Director of IT and Security

Responsibilities

Helpdesk Support

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or the ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain workstations, printers, and peripheral devices.
• Manage IT onboarding and offboarding, including orientation and access provisioning.
• Administer and monitor endpoint security tools such as Malwarebytes, OpenDNS/Umbrella, Druva (for laptop backups), and Proofpoint email security.
• Utilize and manage computer management tools (e.g., NinjaOne).
• Oversee vulnerability and patch management tools.
• Manage user accounts, permissions, and access within Active Directory, Microsoft 365, Egnyte, SharePoint, and other equivalent systems.
• Support Zoom Workplace and Zoom Rooms.
• Maintain detailed documentation of support requests, resolutions, and system configurations within the helpdesk system.

Systems Administration

• Administer and monitor servers, network equipment, and cloud infrastructure (e.g., OKTA, Active Directory, Azure, M365).
• Perform regular system maintenance, backups, and patch management to maintain security and uptime.
• Monitor system performance and implement optimizations to enhance reliability and efficiency.
• Support and maintain network infrastructure, including Meraki routers, switches, firewalls, and wireless access points.
• Assist in the planning and deployment of IT projects, such as system upgrades and software rollouts.
• Develop and utilize PowerShell scripts or other automation tools to streamline administrative tasks.

Security & Compliance

• Implement and enforce IT security best practices and policies.
• Monitor and respond promptly to security alerts and incidents.
• Manage endpoint protection tools and ensure compliance with company security standards and policies.

Requirements

  Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent work experience.
• 2–5 years in an IT support and/or systems administration role.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Windows operating systems.
• Familiarity with Microsoft 365, Active Directory, Azure, and other SaaS platforms.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Working Conditions include standard office environment with occasional after-hours or on-call support.  May require lifting and installation of IT equipment (up to 40 lbs).
• Certifications (Preferred) include CompTIA A+, Network+, or Microsoft Certified: Systems Administrator (or equivalent).

About Corbus

Corbus is committed to leveraging our expertise in immunology to fulfill our purpose of developing innovative new medicines that improve the lives of people living with inflammatory, fibrotic, and metabolic diseases, and cancer. Corbus’ current pipeline includes small molecules that activate or inhibit the endocannabinoid system and anti-integrin monoclonal antibodies that block activation of TGFß and an antibody drug conjugate targeting tumors expressing nectin-4. Corbus is headquartered in Norwood, Massachusetts. For more information on Corbus, visit corbuspharma.com. Connect with us on Twitter, LinkedIn and Facebook.

Corbus Pharmaceuticals Holdings, Inc. is an equal opportunity employer